Enjoy the confidence of our 10 point Service Promise.
We want you to feel confident about the quality of service you'll receive – every time you visit us. That's why, together with our network of Volkswagen Authorised Service Centres, we've devised the ‘Volkswagen Service Promise’ – 10 promises designed to help you manage the cost of motoring and make your life easier.
In addition to this, when you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book.
1. Our price promise.
We promise to match any like-for-like written quote, using Volkswagen Genuine Parts, within a 10km radius of any Volkswagen Service Centre.
2. We’ll fit bulbs and wipers free.
We promise to fit wiper blades and exterior bulbs bought from us free-of-charge. We’ll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those too.
3. Free Service Clinic.
We promise to give your car a 34 point visual inspection through our Service Clinic absolutely free with no obligation – just book it in with us to arrange it. We will also check for any warrantable product enhancements recommended by Volkswagen and perform these free-of-charge.
4. Real value-for-money.
We promise to give real value-for money, offering you the right service at the right time, charging Volkswagen set times for the work we do and offering a 2-year parts and labour warranty* on parts fitted after the manufacturer warranty has expired. Further more, you will be presented with a detailed invoice of any work completed and our Service Advisors will take time to explain this fully to you before you leave.
5. A special relationship with Volkswagen.
We promise that we won’t give our badge to just anyone. Only our loyal network of Volkswagen Service Centres are authorised by us to carry our badge. Maintaining the factory built quality, reliability and value of your car is central to our service philosophy. No one else is in a better position to fulfill this for you.
6. No one knows your Volkswagen better than we do.
We promise that when we say ‘fully qualified technicians’, we mean that we have technicians who are both qualified and bang up-to-date with their training. We also promise that our Volkswagen Service Centres will have our mandatory special tools and equipment to save time in the workshop and to make your experience easy and enjoyable. This is because we love your car as much as you do.
7. First 15 minute diagnosis for free.
We promise that if you have a problem with your car that you’d like us to look into – if you decide to have us carry out the repair, we’ll waiver the first 15 minutes of labour.
8. A range of convenient services to suit your needs.
We promise to help you get on with your life. You can avail of our replacement car offers; we can pick up and drop your car back to you, or even give you a lift into work, home or town. Just tell us which you’d prefer and we’ll sort it out. Our clean, modern facilities are great for catching up with emails and messages. They’re also great for relaxing with hot and cold drinks and the latest papers and magazines. Just tell us in advance which you’d prefer and we’ll sort it out.
9. Free car wash and vacuum.
We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car for free. If the work takes less than an hour, but you’d still like it cleaned, just let us know and we’ll do that for free too.
10. We value customer feedback.
We are always eager to hear from our customers, so if you have a good news story to tell, please let us know. Equally, if you have had a less than great experience, we definitely want to hear about that too, so we can rectify matters as soon as possible. Just make contact with your Volkswagen Service Centre or e-mail us at email@example.com.