Question 1

How do I book an appointment to get the software update done?

Accepted Answer

Please contact your Volkswagen retailer

Question 2

How long will the software update take for my ID.?

Accepted Answer

The software update takes approximately one working day.

Question 3

Can I initiate and complete the software update myself from home?

Accepted Answer

No, the software update has to be carried out by a Volkswagen retailer.

Question 4

Is there a contactless process available for the software update due to the current COVID-19 situation?

Accepted Answer

With regard to the current COVID-19 situation, a contactless handover is possible at your Volkswagen retailer. Your safety is our utmost priority. Our Volkswagen retailers are operating with Volkswagen Safer Measures in place.

Question 5

Is my mobility ensured while my ID. receives the software update?

Accepted Answer

Yes, your Volkswagen Partner will ensure that you stay mobile during this time – of course free of charge.

Question 6

What features will be available with the software update?

Accepted Answer

This information can be above under the title “What is the ID. software 2.1 about?”.

Question 7

Are software updates mandatory for my ID.?

Accepted Answer

Volkswagen recommends that all customers carry out the upcoming software updates promptly and regularly. You will benefit from the additional and improved functions.

Question 8

How much does the update cost?

Accepted Answer

The update is free of charge for you.

Question 9

I have already received the ID. software 2.0 update – do I also have to receive the ID. software 2.1 update?

Accepted Answer

The ID. software 2.1 includes additional functions, so we recommend upgrading to this software version as soon as possible.

Question 10

Will I receive a confirmation of the software update?

Accepted Answer

The software update is recorded in the system by your Volkswagen retailer and documented in the digital service plan.

Question 11

How do I know if my ID. received the ID. software 2.1 update?

Accepted Answer

If in doubt, please contact your Volkswagen retailer.

Question 12

Is the manufacturer's guarantee invalid if I have not received the update?

Accepted Answer

No, the manufacturer's guarantee is not invalid.

Question 13

My ID. has recently been delivered. Will I receive the update later or does “first come, first served” apply when making appointments for the update?

Accepted Answer

Appointment scheduling depends on the available capacity of your preferred Volkswagen retailer.