Information
Natural gas recall campaigns
Information on the 20DY recall campaign
Your safety is our top priority. That is why we are urgently requesting your cooperation with the following campaign.
As you were told in the previous 20DP recall campaign, tests have shown that in some Touran vehicles with natural gas drive corrosion may develop in the area of the two rear gas cylinders, which is only partially visible from the outside. At an advanced stage, this corrosion can cause the material to weaken and one of the gas cylinders to burst, especially when filling up with fuel. If this happens, there is a significant risk of injury with risks to life and limb.
For this reason, we requested in the previous 20DP recall campaign that you contact a Volkswagen Retailer so the two rear gas cylinders can be deactivated in order to prevent the risk of them bursting.
At the same time, Volkswagen AG announced that it would get in touch with you as soon as a technical solution has been found for your deactivated gas cylinders. There is now a technical solution for the rear gas cylinder mounting frame. The mounting frame on your vehicle is adapted to enable test organisations to conduct a visual check of all areas of the gas cylinders. All gas cylinders are checked for corrosion when the mounting frame is adapted. Gas canisters with no corrosion are reactivated and those with corrosion are replaced.
We kindly request that you contact an authorised Volkswagen Retailer so that an appointment can be scheduled to carry out the measures detailed above.
Both the check and necessary works are free of charge for you. Even if this unplanned visit to the workshop is inconvenient, we kindly ask for your understanding and support in completing this precautionary measure. We appreciate your trust in the Volkswagen brand and thank you for your loyalty.
FAQ on the natural gas recall campaigns
Contact us
Do you have any questions on the current situation at Volkswagen or the status of your vehicle? Our customer service will be happy to assist.
Please do not hesitate to send us an e-mail:
vwcustomer.service@vwgi.ie
Contact us via telephone:
1800 813 761
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