A scratch to the paintwork, a scrape on the mudguard or damage to the bonnet? Find out what you can do to help keep your vehicle body intact.
For a brilliant performance
With the Body and Paint Service, minor damage, such as a dent in the metalwork can be quickly repaired. Of course, the anti-corrosion guarantee remains intact. If your combustion or electric vehicle suffers major damage, your service partner will happily advise on possible repairs.
With Volkswagen Clever Repair®, minor damage can be repaired quickly, as precisely as possible and for up to 80% less when compared with other Smart Repair methods. You can make use of the following services:
Has a stone chipped a window? This damage should be remedied as soon as possible by a Volkswagen Retailer, as external influences can quickly make it worse and turn it into a safety hazard. Discover the benefits of the Glass Repair Service.
About the vehicle body, paintwork and care products
A stable, functioning and well-maintained exterior is important, not only to keep your car sufficiently protected, but also to keep it looking good. Volkswagen vehicle body parts, various paint sprays and touch-up pencils as well as care products for interior and exterior can help.
Yes. The best way to do it is with the Volkswagen Genuine Touch-up Pencil. They enable you to remedy minor damage to paintwork yourself.2 The damaged area cannot exceed 8–10 mm in diameter or the scratch can be no longer than 50–80 mm.
How do I use the touch-up pencil?
Our explainer video demonstrates how you can deal with minor damage to paintwork using the Volkswagen Genuine Touch-up Pencil.
How long should the paint dry after treating it with a touch-up pencil?
As soon as you have applied the base paint you can seal it after 20 minutes with clear coat or, if the damaged area is deeper, apply another coat of base paint. After 2 to 3 days, carefully polish the affected area and avoid visiting the car wash for one week.
Which paint do I need for my Volkswagen?
In older Volkswagen models, the colour code can often be found on the driver's door or in your vehicle's service handbook. To find out the colour code of newer models, please contact your Volkswagen Retailer.
The Volkswagen Genuine Touch-up Pencils are available in standard Volkswagen colours, such as Uranium Grey, Tornado Red or Candy White – as well as for metallic and pearlescent paintwork. Please ask your Volkswagen Retailer. They’ll be glad to help.
An intact bonnet can protect you and your passengers in the event of an accident. It deforms during a crash and can therefore absorb part of the impact energy. That’s why we recommend having a damaged bonnet repaired as quickly as possible.
What do cross members and bumpers do?
They can absorb a large part of the impact energy in the event of an accident and distribute it across the vehicle body – meaning your passenger compartment remains stable.
How expensive are repairs within the scope of Volkswagen Clever Repair®?
Compared with standard Smart Repair methods, with Volkswagen Clever Repair® minor damage can be repaired up to 80% cheaper.
What is covered with Volkswagen Clever Repair®?
Whether it’s a dent, scratch or stone chip: Volkswagen Clever Repair® offers a cost-effective way to treat minor damage. It includes the following services:
Glass Repair Service1 and replacement
Exterior plastic repair
Fabric repair
Remedying dents
Paintwork repair (spot repair)
Leather repair
Is the vehicle body of a Volkswagen electric car different to that of a combustion engine vehicle?
Compared with combustion vehicles, our ID. models use more lightweight vehicle body parts and aerodynamic components that help reduce energy consumption – this makes them lighter, streamlined and more energy-efficient. In addition, body parts are rarely riveted and are instead joined together using welding processes, which increases stability.
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Services for vehicle body and paintwork
If you’re interested in the services for the vehicle body and paintwork, your Volkswagen Retailer will be happy to help.
Expertise ranging from accident repair to support with handling material damage – stay mobile with these services. Find out about the Volkswagen Roadside Assistance, Mobility Guarantee and more.
If your windscreen has been chipped by a stone, immediate action is required. With every day that you wait, moisture and dirt can get into the damage and make it worse. So, be sure to visit your nearest professional workshop as soon as possible and, until you do, avoid driving on uneven surfaces.
Repair or replacement?
The question of whether your windscreen has to be replaced or can be repaired depends on the type and extent of the damage. In principle, the following applies: A stone chip can only be repaired if it is located outside the driver’s field of vision, is at least 10 cm away from the edge of the windscreen and has a diameter of less than 5 mm. Service employees will gladly inform you whether a repair is possible.
Customer-oriented: Service employees will examine the damage with you and advise you as to whether the windscreen can be repaired or should be replaced.
Knowledgeable: Your Volkswagen Retailer has the necessary know-how and the appropriate tools to coordinate the systems installed by the manufacturer. For vehicles with camera-based driver assistance systems, replacing or repairing the windscreen involves, among other things, professionally calibrating and testing the installed camera.
High quality: Your Volkswagen Retailer works in accordance with strict quality regulations and uses only high-grade spare parts, such as Volkswagen Genuine Parts.
Free of charge1: Your partial coverage insurance or comprehensive insurance will usually cover the costs. If necessary, your Volkswagen Retailer will compile an individual quote for you. They will also be happy to assist you with the digital settlement of the glass damage and the formalities with the insurance company.
Service-oriented: Benefit from comprehensive services, such as mobility supplements. Thus, you stay mobile while your front windscreen is being repaired.