Volkswagen provides information: our customer information

Important Customer Information. Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns and everything else that is important for you and your Volkswagen.

The Volkswagen logo at a Volkswagen dealership

Update on EA189 Campaign

For information on the EA189 Campaign and to check if you vehicle is affected, click below. 

A man and woman waiting for Volkswagen breakdown assistance

Breakdown Assistance 

In need of assistance? View our information on Volkswagen Breakdown Assistance. 

A stack of printed certificates of conformity and lists of ingredients – Volkswagen customer information

Certificates of conformity and ingredients

When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines. Retrieve certificates of conformity, look up the ingredients of our care products and view the operating instructions for particular accessories products here.

Go to Certificates of conformityOpens an external link

Go to Ingredients and operating instructionsOpens an external link

Some scrapped VW cars at a scrap yard, ready to be recycled


Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.

A man on a roof top enjoys the view of a city – WLTP test procedure

WLTP procedure – new standards consumption values

What does WLTP stand for? We will explain it to you. And inform you about current emission norms and values in tests and on the road as well as detailed information about the test procedure.

Warning lights

Warning lights

Has a warning light come up on your display? Find out what it means.

Tyre knowledge

205 55 R 16 – are you unsure about what the numbers and letters mean? Then take a look at our tyre knowledge page!


Repair know-how for your workshop

Our “Electronic Repairs and Workshop Information” system (erWin) will provide you with precisely the right knowledge you need for your work – from a workshop manual to a self-study programme. With access depending on which flatrate option you choose.

What functions does erWin offer?

For private and business customers:

  • Retrieve repair and maintenance information (RMI) – either via your VIN or by selecting your model – and download it as a PDF
  • Enter your vehicle data via the VIN

Exclusively for business customers:

  • Access to the digital service schedule
  • Access to ODIS

End-of-Life Vehicle Service

Simple and free of charge

What do I do with my Volkswagen when it’s come to the end of its service life? The answer is easy: Just bring it to one of our many return centres. It will be recycled for you, free of charge, under the correct legal conditions.

Disclaimer by Volkswagen

  • Volkswagen Group Ireland Limited (“VWGI”) believes the specifications and pricing on this website to be accurate and correct at the date of publication. Specifications, pricing, standard equipment, options, fabrics and colours are subject to change without notice by VWGI. Volkswagen Ireland reserves the right to change specification, prices and withdraw products from sale without notice. Please note that some possible configurations may no longer be available in production or stock. Contact your retailer for the latest information. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models. Ask your retailer about availability of options and verify that the vehicle you ordered includes the equipment you ordered. *Prices exclude delivery and related charges of up to €1,300 on ID. models or up to €1,000 on other models. €1,300 delivery charge on ID. models includes optional ‘S Pack’ ID. Service Plan which can be removed upon request. ’S Pack’ ID. Service Plan includes one service, with pollen filter and brake fluid replacement. Used Cars Disclaimer: All cars that are older than five years or have more than 120,000KM do not qualify for the Volkswagen Approved Used Car programme.