Volkswagen provides information: our customer information
Important Customer Information. Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns and everything else that is important for you and your Volkswagen.
Update on EA189 Campaign
For information on the EA189 Campaign and to check if you vehicle is affected, click below.
Breakdown Assistance
In need of assistance? View our information on Volkswagen Breakdown Assistance.
Certificates of conformity and ingredients
When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines. Retrieve certificates of conformity, look up the ingredients of our care products and view the operating instructions for particular accessories products here.
Recycling
Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.
WLTP procedure – new standards consumption values
What does WLTP stand for? We will explain it to you. And inform you about current emission norms and values in tests and on the road as well as detailed information about the test procedure.
Warning lights
Has a warning light come up on your display? Find out what it means.
erWin
Repair know-how for your workshop
Our “Electronic Repairs and Workshop Information” system (erWin) will provide you with precisely the right knowledge you need for your work – from a workshop manual to a self-study programme. With access depending on which flatrate option you choose.
What functions does erWin offer?
For private and business customers:
- Retrieve repair and maintenance information (RMI) – either via your VIN or by selecting your model – and download it as a PDF
- Enter your vehicle data via the VIN
Exclusively for business customers:
- Access to the digital service schedule
- Access to ODIS
End-of-Life Vehicle Service
Simple and free of charge
What do I do with my Volkswagen when it’s come to the end of its service life? The answer is easy: Just bring it to one of our many return centres. It will be recycled for you, free of charge, under the correct legal conditions.
