Volkswagen provides information – simply and quickly: our customer information
Important customer information
Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns and everything else that is important for you and your Volkswagen.
Latest news on the diesel issue
What are nitrogen oxides? Do you have to head to the workshop for a modification and will it cost you anything? We will inform and notify you if your Volkswagen is affected. Simple enter your vehicle identification number (VIN).
Recycling
Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.
End-of-Life Vehicle Service
Simple and free of charge
What do I do with my Volkswagen when it’s come to the end of its service life? The answer is easy: Just bring it to one of our many return centres. It will be recycled for you, free of charge, under the correct legal conditions.