Service for electric cars

In general, any Volkswagen Partner can help you with whatever issue you may have. Repairs or services that are not related to the high-voltage system in your electric vehicle, such as changing a tyre, can also be conducted by a person who has undergone the "electric awareness training". These trained employees are available in almost every Volkswagen workshop. However, if the high-voltage battery in your car needs to be opened, you need to visit one of our high-voltage service centres, as only specially qualified high-voltage technicians are authorised to carry out such work.

The duration of the battery depends, amongst other factors, on how often it is charged and discharged. We guarantee that after eight years or 160,000 km* the battery will still have over 70% residual charging capacity (applies exclusively to all-electric vehicles).

* Depending on which occurs first.

Of course, an electric vehicle also has wear parts such as tyres and brakes. Nevertheless, maintenance is generally easier. Fewer components mean less wear and need for repairs. Even additional inspections that are associated with extra costs, such as an emissions test, are not necessary with a battery-powered vehicle. Electric vehicles are therefore easier to care for and incur lower maintenance costs.

• Careful handling of the charging cable: Do not fold it or bend it over sharp edges
• Do not submerge it in liquid
• Do not expose it to strong sunlight (exterior temperatures no higher than 50 °C)
• Do not drop
• Do not get the charging cable dirty
• Never use damaged charging plugs and charging cables – check charging plugs and cables for damages or dirt before every use

We recommend primarily charging your electric car with an alternating current (wallbox or mains charging cable, or at public AC charging stations). Frequent DC charging (quick charging) can lead to a permanent reduction in the storage capacity of the high voltage battery.

Safety is always the top priority at Volkswagen. That’s why we recommend having your installation at home checked by a certified electrician before charging there for the first time. Not all homes and electrical connections are suitable for continuous vehicle charging. We also provide information on offers from system partners, for instance local wallbox installation at home (incl. “Home Check”).

When removing the charging cable from the vehicle and the power supply, please only pull on the plugs and not on the cable. Once you have removed the plug, simply replace the protective cap of the charging cable.

Once charging is complete, the charging plug should be disconnected from the vehicle. There is a device integrated in the wallbox into which the plug should be inserted when charging is complete.

No, the vehicle recognises the charging status of the battery by itself. The energy supply is automatically regulated by the car and stopped as soon as the battery is fully charged.

The e-up!, e-Golf and Golf GTE are delivered with a Mode 2 charging cable. The electric cars of the ID. Family include the Mode 3 charging cable as standard. This does not include the First Editions of the ID.3 and ID.4, as both cable types are provided as standard equipment for these models.

Yes, the Mode 2 and Mode 3 charging cables are available for purchase from Volkswagen Accessories – either as replacement cables or for retrofitting purposes. The charging cables available with Volkswagen Genuine Accessories have been specially developed for Volkswagen vehicles and allow you to make use of the various charging options in Germany. In the event of a defect or loss, our coverage obligation ensures that we will take care of a replacement. That’s why we recommend purchasing charging cables exclusively from us.

Find your Volkswagen retailer

If you pay attention to the information on the vehicle display, it is almost impossible for you to be stranded following a breakdown, as your electric car will give you plenty of warning if the energy store is almost empty. The car then automatically switches to an energy-saving mode. If, however, you still require support while you're out on the road, simply get in touch with our Roadside Assistance as usual. We will then send out employees with the appropriate training for your vehicle to assist. The Volkswagen ID. breakdwon assistance number is 1800 88 22 11.

For everything related to your vehicle, your Volkswagen Partner or our Customer Care are here to help. Even if you have questions about our apps, connectivity or the ID. Family – for everything to do with digital services, you are in the right place.