COVID-19
Update
21st October 2020

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COVID-19 Update

Your safety is our utmost priority

With the recent Government announcement that all counties in the Republic of Ireland will move to Level 5 COVID-19 restrictions, there will be some modifications in the services our retailer network will offer:

Service

The servicing of motor vehicles is now classified as an essential service and thus, our retailer network remains open to cater for all your servicing and aftercare needs.

Our network have introduced strict and thorough hygiene and safety processes as part of our Volkswagen Safer Measures initiative earlier this year.

You can discover more about these below, find your local retailer online or even book your service. Please contact your preferred Volkswagen retailer for any service and repair queries.

Sales

Temporarily, most of our new and used car sales activities will move to remote and/or online methods throughout the network. Our dedicated sales teams will be able to assist you over the phone, through e-mail or by video call if preferred regarding any new or used car sales enquiry.

Some locations will also be able to offer a click-and-collect service for new and used vehicles should you wish to take delivery within the next six weeks. For further information please contact your preferred Volkswagen retailer. You can also discover more about our latest ‘211’ new car offers by clicking here .

This page will be updated to reflect the any further information as it becomes available.

Volkswagen
Safer Measures include:

Hygiene and social distancing measures

Remote sales

To facilitate distancing and reduce physical contact, remote processes are in place. Your retailer will explain the steps involved as you progress with your sale, which include:

While you research your car, our retailers are present and available through remote contact: telephone, e-mail, contact forms and LiveChat in some cases.
Our retailers can share video content and reviews of our model range
Online car configurator, digital brochures, digital product guides and indicative finance calculators are available online to provide information and pricing on car specifications
Before and after a test drive, the car is thoroughly cleaned using sanitisation procedures
Staff are trained on carrying out a touchless handover

Contactless service

We are open for service and maintenance work as usual, with the following safer measures in place:

You can book a service online using our online service booking tool or over the phone
Technicians practise thorough hygiene measures and workshop tools are disinfected between use
We clean and sanitise the interior and exterior of your vehicle before handing it back to you
Our retailers use video consultations, digital communication and telephone throughout the service process to facilitate ongoing communication remotely where possible

Car sanitisation

All vehicles are thoroughly cleaned inside and out before being worked on or being handed back over to consumers to ensure disinfection
Some retailers use an advanced sanitising system that aerates a disinfectant throughout the car utilising the car's air vents. As well as killing 99.9% of bacteria, this deep-clean system has the added benefit of removing bad odours, pollens, and moulds
Vehicles are quarantined for half a day where possible
All staff practice hand hygiene measures and wear suitable clothing to prevent transfer of a the virus within the car