, 2019-07-05 00:05:51

Roadside Assistance.

Had an accident or breakdown, despite all cautionary & quality measures? Volkswagen can help.

Accidents and breakdowns can happen – despite all cautionary. Our tips and services will help you to be as prepared as possible and well cared for an emergency.

Volkswagen Roadside Assistance Service.

We are always there for you.

Need help with a flat tyre or a lift home because your vehicle broke down? Simply give the Volkswagen Roadside Assistance a call. We'll help you out with anything to do with breakdowns and accidents – e.g. with our mobile breakdown assistance or a courtesy car. 7 days a week, 24 hours a day and, with the Breakdown Assistance, it's all free of charge.



Your benefits.

  • Always there for you.
    365 days a year. Round the clock.
  • Quick on-site assistance.
    Thanks to the Volkswagen Service Mobiles.
  • Free of charge.
    Within the scope of the Breakdown Assistance.

Volkswagen Roadside Assistance Service phone numbers.

1800 202 104

Abroad: +353 1 617 9683


What to do in the event of an accident?

The most important steps.

Take a deep breath. Remain calm. A few simple steps will allow you to ensure more safety in the event of an accident. We will explain step-by-step exactly what to do.

  • Switch on the hazard warning lights
  • Switch on the lights if it is dark
  • Put on a high-visibility vest
  • Set up a warning triangle
  • Bring passengers to safety
  • Ask witnesses to wait and to help
  • all rescue service (112 in Europe)
  • Perform first aid
  • Rescue the injured from the danger area
Important when telephoning
  • Where did it happen?
  • What happened?
  • How many injured?
  • What injuries?
  • Wait for further enquiries.

Recommended in the event of:

  • Personal injury or considerable damage to property
  • Fault unclear
  • Criminal offence: hit-and-run, alcohol, drugs, simulated accident
  • Accidents abroad
  • Accidents involving wild animals, livestock or pets
  • Accidents involving objects
  • Photograph the scene of the accident, then clear it
  • Photograph damage, provide a sketch of the accident
  • Exchange details with the other driver and witnesses
  • Complete an accident report
  • Do not admit any fault at the accident location
  • Inform your insurance company

Tip: Your Volkswagen Partner will provide assistance here.

Other accident situations.


Accident abroad.

  • Exchange details/contact.
  • Take a note of the other driver's insurance certificate number.
  • Complete a European Accident Report.
  • Report the accident to your insurance company while still abroad.
  • Important: The Green Card is compulsory in many countries and provides proof that your car is insured.

Accident involving wild animals or livestock.

  • If the animal runs off: mark the scene of the accident and call the police.
  • Do not take animals with you, keep your distance.
  • Have a certificate issued by a veterinary surgeon (even if the animal has fled).
  • Important for the insurance company: Ask the police to issue a game certificate – even if the animal has fled.
  • Do not remove traces from the car.

Accident involving pets.

  • Caution: injured animals may react aggressively – weigh up the risks.
  • Call a veterinary surgeon, if necessary.
  • Animal remains lying: use a cover to place or pull it to the side of the road.
  • Animal runs around freely: tether it to prevent further accidents.
  • Try to find out who the owner is (pet owner's liability insurance for damage).
  • Call the police if owner unknown.

Accident involving objects.

  • Notify owner or wait for him/her for a reasonable period of time.
  • Owner unknown? Report accident to the police and leave a note with your contact details, indicating that "the police has been informed".
  • If there is considerable damage, call the police.

Important in the event of a breakdown.

  • Ensure safety.
        Do not get out on the carriageway side, retreat behind a barrier or the car.
  • Be visible.
        With hazard warning lights, lights, high-visibility vest and warning triangle.
  • Obtain help.
        Use the roadside emergency telephone or the Volkswagen 24 h hotline.
  • Always be prepared.
        With a warning triangle, high-visibility vest, jump leads and towing rope.

Your rights at a glance.

Is the small print in accident law not necessarily your favourite reading? Our tips will enable you to assert your claims nonetheless.

Challenging situations: Do you react appropriately?

Authorised Body & Paint Repairer.

Excellent service in all matters relating to accidents.

As a Volkswagen Authorised Body & Paint Repairer, we lend you a helping hand in matters ranging from transportation to repairs – with know-how and state-of-the-art workshop equipment. Your vehicle's warranty is preserved, but all the stress surrounding insurance formalities disappears.


Your benefits.

  • Always there for you.
        With a 24-hour towing service and on-site assistance.
  • Less stress.
        Thanks to assistance with insurance formalities and a free Replacement Vehicle Service.
  • Warranty and value are preserved.
        Repairs according to manufacturer specifications – using high-tech equipment, Volkswagen Genuine Parts® and Paint.

Breakdown & Accident Assistance via call.

Quick and simple.

Simply report breakdowns and accidents via call – 365 days a year, 24 hours a day. Our Roadside Assistance Centre will inform a Volkswagen Partner near you, who will notify you by call as soon as he is on his way.

1800 202 104

To enable us to assist you, we need some information about you and your Volkswagen. The following details should always be included in your emergency report:

  • Name
  • Adress
  • Number plate
  • Car type and year of manufacture
  • Colour
  • Chassis number
  • Location
  • Kind of breakdown/accident

Breakdown Assistance.

Safety that goes further.

No matter whether you are involved in a breakdown or an accident, on your very doorstep or on the road, just round the corner or abroad – the Breakdown Assistance means that you are always safe: We will set all wheels in motion to keep you moving.

You might also like: