Security & Service. Mobile security.
Security & Service. Mobile security.
Security & Service Emergency Call Service services
There for you whenever you need it. You can count on us.
The “Emergency Call Service” helps you in an emergency situation. In serious accidents, for instance, where airbags are activated, help is called automatically. If your Volkswagen registers an accident, the service will establish a connection to the Volkswagen emergency call centre and transmit important information to the first responders. You can also call for help manually at the touch of a button.
- Communicates relevant data to the Volkswagen Emergency Call Centre in order to ensure prompt medical attention
- Ensures personal support until help arrives
- Can be used to call for help if other road users are involved in an accident
- Is active as soon as you receive your vehicle - no registration required
Security & Service Basic services
It’s reassuring when your vehicle does a self-check
The Vehicle Health Report provides information on your vehicle’s current status, for instance, before you leave on a trip. It lists existing alerts and due or overdue scheduled maintenance and saves these. In addition, it displays the current status of your driver assistance systems.
- Creates automatic reports after a pre-determined period or distance
- Sends notifications via e-mail as soon as a vehicle report has been automatically generated.
- If a manual vehicle report is requested, it will be created as soon as the vehicle is online
- Shows status information such as tyre pressure, current fluid levels, brake wear and service intervals
Our service: Tailored to your needs
So that you can have the most fun driving while feeling safe, Volkswagen will help you schedule your service appointments. As soon as it is time for a service appointment, the data from your Volkswagen will be transmitted to your preferred authorised workshop.* You will then be contacted by your mechanic, making it easy to schedule an appointment.
- Informs you of pending service requirements
- Quickly find and select your Volkswagen authorised workshop from your myVolkswagen customer area or in the We Connect app
Keeping you mobile, no matter what happens
In the event of a breakdown, we’ll get to you quickly. Simply press a button in the vehicle to activate the Breakdown Call and send your location and vehicle information to the Volkswagen Call Centre. A staff member will then help you to identify the cause of the breakdown or will dispatch a service vehicle to you if the problem cannot be solved immediately.
This service responds on cue.
Your Volkswagen now makes sure that help is quickly on its way. When the collision sensors detect a slight accident, this service offers you support. If the service is activated, your vehicle data will be transmitted to the Volkswagen Call Centre or the Volkswagen Emergency Service following your confirmation. A Call Centre agent will speak with you to determine the next steps.
- Provides rapid and professional support in the case of damage
- Provides the Volkswagen Emergency Service with important information
- Contacts a Volkswagen dealership on request
- In the case of a serious incident, immediately activates the ‘Emergency Call Service’
Security & Service Plus services
Optimise your consumption.
Many of your personal driving data at a glance: see your average speed and travel time so that you can optimise your consumption.
- Easy access to driving data from anywhere
- See your average journey time, speed, route travelled and average consumption
- Data is updated after each trip
Peace of mind. All the time
With the “Doors & Lights” service, you can use the app to reassure yourself that your Volkswagen’s doors are closed and locked and that the parking lights are off. A quick look for a feeling of relief.
- Data accessible via the app
Make sure you’re up-to-date
See a clearly laid-out overview of all your vehicle’s important data – wherever you are. Use your smartphone to make sure you know what your remaining driving range is or the current mileage.
- Easily access vehicle data from anywhere
- Stay informed of your current mileage
- Provides information on the remaining driving range
- Notifies you of upcoming inspection and oil change
Save yourself time and distance
Forgotten where you’ve parked your Volkswagen? With the “Parking Position” service, simply touch your smartphone display and it’ll show you where you parked. And the quickest way to get there, if needed.
- Shows where you last parked
- Simply use the app to show you
- Shows you how to get to your car
- Share your parking position with friends
Be noticed from a distance
The horn and emergency flashers can be remotely controlled via the We Connect app with the “Horn & Turn Signals” Service.
Open the doors using your app
Using your smartphone as a remote control, you can conveniently lock and unlock the doors and boot. Even from a distance. This way, your partner can put the groceries in the boot and get comfortable, if you’re running late.
- Open and close the doors and boot of your vehicle using the app
- Know whether or not the vehicle is locked through the display of the lock icon
- Identify authorised users using the S-PIN
Note: This service is available in vehicles with the "Security & Service" service, for models ordered on or after 1 January 2019. The “Lock & Unlock” service is a secure service and requires that your identity be verified via the Volkswagen Ident process. Your identity will be verified by a Volkswagen dealership or via video chat.
Alerts you if something happens
Sit back and relax, because your Volkswagen can look after itself. If someone tries to break into your vehicle, the Volkswagen We Connect app will send a notification to your smartphone or via e-mail, and will include the exact circumstances of the incident.
- Provides the time that the anti-theft alarm was triggered and reason for it
- Notification by email and/or push to smartphone
- Offers an overview of previously logged alarm reports
Note: Only works if you have the optional anti-theft alarm with the Safelock feature.
Warm up the interior before you get into your vehicle
Use the app to activate the “Online Auxiliary Heater” service, warming up your vehicle’s interior before you get in. Simply programme the departure time of your next trip or create a practical weekly schedule, and you can depend on your heating to meet your needs.
- Convenient use via app
- Practical programming of a weekly schedule
- Start your trip at a comfortable temperature
- Helps when your windscreen is fogged up or covered in frost
Note: Only available with the optional auxiliary heating feature, for models ordered on or after 28 April 2017 (not for Golf GTE / Passat GTE).
(Only available for electric and hybrid vehicles)
Stay on top of things
With the “Charging” service, you can check the battery’s current charge level and stop and start the charging session. Right from the comfort of your sofa. Use your smartphone to keep track of everything, any time.
- Overview of the current charge level
- Remaining driving range is displayed
- Charging can be programmed
- Informs you of the status of the charging connector
Ready when you are
Goes easy on your battery and your electricity bill: Use the service “Departure Time” to optimise the charging of your Volkswagen and choose when the battery should be charged.
- No unnecessary charging
- Create different charging profiles
- Easy to combine with other services (e.g. air conditioning)
- Full battery when it is needed
Ideal temperature at every time of year
The “Air conditioning” service ensures that the inside of your car is at a pleasant temperature even before you hit the road. Simply use your mobile device to regulate the air conditioning without actually being in your vehicle.
- Convenient temperature control for your comfort
- Easy to use via the We Connect app
- The air conditioning status, preferred target temperature and any set departure times in the vehicle can be viewed and and modified using the app.