Accessibility information

Volkswagen represents the modern mobility of tomorrow. Just like the motor car revolutionised transport, the Internet has fundamentally redefined the way we exchange information. Our aim is to offer everyone unlimited access to these achievements – and to allow them to take part in our information offerings in a self-determined way.
Our Volkswagen websites and applications should therefore be equally available and usable for all. To ensure this, we incorporate the latest findings from development and accessibility. When creating our digital websites and applications, we adhere to the recommendations and specifications of the World Wide Web Consortium ( W3C). Their globally recognised and valid standards serve as guiding principles as we further develop our services. The Web Content Accessibility Guidelines (WCAG) are constantly being adapted to new requirements. They are currently available in Version 2.1 and evaluate compliance status according to three levels: A, AA and AAA. The content of our websites and applications are accessible to the extent that they ideally correspond to the second level (AA).

We offer you the following services:

Volkswagen website
You’ll find comprehensive information on our wide range of models on our Volkswagen website. You have the option to configure your preferred vehicle individually and to search specifically for new and used vehicles available now and purchase them online. You also have further options such as online leasing or online financing of the selected vehicle.

Volkswagen ID – Registration/login
The Volkswagen ID is your key to the digital world of Volkswagen. Once you have registered and stored your data, you can use all Volkswagen digital services with one login.

myVolkswagen
myVolkswagen is your personal profile and vehicle management area on the Volkswagen market websites. There you’ll find a range of functions for viewing and managing your own vehicles, details of the selected vehicle, settings for connectivity services, an overview of digital products, service overviews, and more.

Self Service
The Self Service (CIC website) is your first port of call if you have problems with your mobile online services. You can look for questions and answers on mobile online services in the FAQ section there. You can also get in touch with us there or by telephone or contact form.

Pre-Delivery Enrollment (PDE)
Pre-Delivery Enrollment (PDE) is a Volkswagen AG service and aimed at you if you have ordered one or more (new or used) vehicles from Volkswagen which are Internet-ready and compatible with Volkswagen’s mobile online services (VW Connect, We Connect and Car-Net, depending on the vehicle). To use the mobile online services, you need to create a Volkswagen ID and use it to register for the mobile online services. With your ID, in selected markets, you can also register for myVolkswagen, where you can do things like track the production and delivery status of selected new vehicles. PDE assists you with registration for the Volkswagen ID, myVolkswagen and the mobile online services (VW Connect, We Connect or Car-Net, depending on the vehicle) by ensuring you receive invitations via email that are linked to the online registration forms for these services and are already pre-filled with your personal and vehicle-related details.

PDE also assists you with registration for the optional conclusion of a We Charge charging contract.

Volkswagen app
The Volkswagen app is the digital companion for your Volkswagen. It allows you to use mobile online services, irrespective of which model you drive with which drive type and whether you have a VW Connect, We Connect or Car-Net contract.

With the Volkswagen app, for instance, as the primary user, you can view your Volkswagen vehicle’s current range, pre-set your preferred temperature, find filling stations and charging stations and much more.

Volkswagen ID profile portal
Your personal area of the Volkswagen ID for saving your personal data and managing consent permissions such as the marketing consent declaration or vehicle-related consent permissions such as Over-the-Air Updates or the infotainment system quick start.

Vehicle Activation Service (VAS)
The VAS is a system which is seamlessly integrated into the relevant frontend (Volkswagen app & myVolkswagen) and responsible for linking your Volkswagen ID and a vehicle. The main elements of this process are: Profile completion, ordering connectivity services, login in the relevant vehicle and customer verification using the IDNow AutoIdent procedure.

Accessible use of our services

In accordance with the Accessibility Improvement Act [Barrierefreiheitsstärkungsgesetz], we must make our services, which are what is known as electronic commerce services, accessible. This means that, in particular, relevant content such as text, images and specific functions in our Volkswagen websites and applications must be designed in a way that is recognisable, usable, comprehensible and robust. For this purpose, we offer functions such as the following (grouped by services):

Volkswagen website
Volkswagen ID – Registration/login
myVolkswagen
Self Service
Pre-Delivery Enrollment (PDE)

1. Recognisability
We ensure all important information is clearly and unambiguously recognisable and accessible for all users:

Text alternatives for non-textual content: Images, graphics and other visual elements are supplied with alt text to make their content comprehensible for people with visual impairments.

Subtitles and audio descriptions: Where necessary, videos offer the option of subtitles and video descriptions, so that all visual content can also be understood acoustically.

Colours and contrasts: We use high contrast between text and background to ensure Volkswagen websites and applications also remain legible for people with visual impairments.

Adaptation to screen size: The Volkswagen websites and applications adapt automatically to different screen sizes and orientations so they are always displayed perfectly.

2. Usability
The navigation on our Volkswagen websites and applications is designed in such a way that all functions can be used without any issues:

Keyboard usability: All our Volkswagen websites and applications can be operated entirely using the keyboard – for those with motor impairments as well as all other users.

Focus markers: Interactive elements (such as links and buttons) are always clearly recognisable and easy to select.

Time limits: If there is a time limit, we inform the user in good time, and you have the option to extend it or turn it off where necessary.

No disruptive animations: There are only a few non-invasive animations, which you can also deactivate if you prefer.

No detrimental visual effects: The Volkswagen websites and applications do not contain any flashing lights or other effects that could cause health problems.

User-friendly interaction: Navigate with ease to the Volkswagen websites and applications, whether you use the mouse, touchscreen or keyboard.

3. Comprehensibility
The content on our Volkswagen websites and applications is designed to ensure that it is easy to understand for all users, irrespective of individual abilities:

Clear structure: Clearly structured headings and clear labels help you quickly find your way around.

Clear text: We use clear and simple language to ensure all information is communicated clearly without misunderstandings.

Error prevention and correction: We help you prevent errors and offer you easy-to-understand assistance if you want to correct something.

4. Robustness
Our Volkswagen websites and applications function reliably on various devices and in many browsers and are compatible with numerous assistive technologies:

Compatibility with screen readers: All content can be easily used with common tools such as screen readers.

Technically flawless: The Volkswagen websites and applications are continually reviewed for accessibility and enhanced to ensure they remain compatible with the latest technologies.

5. Statement on services from third-party providers
For our service, we sometimes use services from third-party providers. Here is information on accessible use of these services: These services are operated outside of our direct scope of responsibility. We have no influence on these external providers’ design and implementation of accessibility. We do not accept responsibility for the accessibility or barrier-free nature of content, functions or user interfaces of these third parties.
Accessibility information for the abovementioned services from third-party providers can be found in the relevant accessibility statements on the respective providers’ websites.

Volkswagen app

1. Recognisability
We ensure all important information is clearly and unambiguously recognisable and accessible for all users:

Colours and contrasts: We use high contrast between text and background to ensure Volkswagen websites and applications also remain legible for people with visual impairments.

2. Usability
The navigation on our Volkswagen websites and applications is designed in such a way that all functions can be used without any issues:

Time limits: If there is a time limit, we inform the user in good time, and you have the option to extend it or turn it off where necessary. (not relevant)

No disruptive animations: There are only a few non-invasive animations, which you can also deactivate if you prefer.

No detrimental visual effects: The Volkswagen websites and applications do not contain any flashing lights or other effects that could cause health problems.

3. Comprehensibility
The content on our Volkswagen websites and applications is designed to ensure that it is easy to understand for all users, irrespective of individual abilities:

Clear structure: Clearly structured headings and clear labels help you quickly find your way around.

Clear text: We use clear and simple language to ensure all information is communicated clearly without misunderstandings.

4. Robustness
Our Volkswagen websites and applications function reliably on various devices and in many browsers and are compatible with numerous assistive technologies:

Technically flawless: The Volkswagen websites and applications are continually reviewed for accessibility and enhanced to ensure they remain compatible with the latest technologies.

These services are operated outside of our direct scope of responsibility. We have no influence on these external providers’ design and implementation of accessibility. We do not accept responsibility for the accessibility or barrier-free nature of content, functions or user interfaces of these third parties.
Accessibility information for the abovementioned services from third-party providers can be found in the relevant accessibility statements on the respective providers’ websites.

Volkswagen ID profile portal

1. Recognisability
We ensure all important information is clearly and unambiguously recognisable and accessible for all users:

Text alternatives for non-textual content: Images, graphics and other visual elements are supplied with alt text to make their content comprehensible for people with visual impairments.

Subtitles and audio descriptions: Where necessary, videos offer the option of subtitles and video descriptions, so that all visual content can also be understood acoustically. (not relevant)

Colours and contrasts: We use high contrast between text and background to ensure Volkswagen websites and applications also remain legible for people with visual impairments.

Adaptation to screen size: The Volkswagen websites and applications adapt automatically to different screen sizes and orientations so they are always displayed perfectly.

2. Usability
The navigation on our Volkswagen websites and applications is designed in such a way that all functions can be used without any issues:

Time limits: If there is a time limit, we inform the user in good time, and you have the option to extend it or turn it off where necessary. (not relevant)

No disruptive animations: There are only a few non-invasive animations, which you can also deactivate if you prefer. (not relevant)

No detrimental visual effects: The Volkswagen websites and applications do not contain any flashing lights or other effects that could cause health problems. (not relevant)

3. Comprehensibility
The content on our Volkswagen websites and applications is designed to ensure that it is easy to understand for all users, irrespective of individual abilities:

Clear structure: Clearly structured headings and clear labels help you quickly find your way around.

Clear text: We use clear and simple language to ensure all information is communicated clearly without misunderstandings.

Error prevention and correction: We help you prevent errors and offer you easy-to-understand assistance if you want to correct something.

4. Robustness
Our Volkswagen websites and applications function reliably on various devices and in many browsers and are compatible with numerous assistive technologies:

Technically flawless: The Volkswagen websites and applications are continually reviewed for accessibility and enhanced to ensure they remain compatible with the latest technologies.

Vehicle Activation Service (VAS)