Website Terms of Use

By entering this site you ("the User") agree to all of the terms and conditions set out below:

1. Copyright
This site, its contents (including, but not limited to, any images, pictures, text and sounds) and any part thereof are the copyright of Volkswagen Group Ireland Limited, Block C, Liffey Valley Office Campus, Liffey Valley, Dublin 22, Ireland, D22 CF60 ("VGIE Ltd").

2. Trademarks
The names, logos and trademarks incorporated in this site and relating to Volkswagen products are the registered trademarks of Volkswagen AG, 38436 Wolfsburg 1, Germany ("the Manufacturer") and their use is licensed exclusively to VGIE Ltd and its authorised retailer network in Ireland.

3. User Copyright Obligations
The User hereby agrees that he/she shall not at any time for any purpose whatsoever:-

3.1 Copy, reproduce, delete or vary this site or any part thereof in any medium;

3.2 Infringe the copyright, trademarks, design rights, patents or other intellectual property rights (whether registered or unregistered) of VGIE Ltd or the Manufacturer by modification of this site or any part thereof at any time; or

3.3 Infringe by copying or otherwise, the intellectual property rights of any third party whose intellectual property (including, but not limited to, registered trademarks) may be reproduced on this site by Volkswagen with their kind permission.

4. Limitations of Use
Subject to the User agreeing to clause 3 above and without prejudice to VGIE Ltd.'s rights, VGIE Ltd hereby grants the User a non-exclusive personal license, terminable at will by VGIE Ltd, to download one copy of this site for personal and domestic use only and not for business or commercial profit making purposes. VGIE Ltd.’s status (and that of any identified contributors) as the authors of content on this site must always be acknowledged. If the User prints off, copies, or downloads any part of this site in breach of these terms of use, the User’s right to use this site will cease immediately and the User must, at VGIE Ltd.’s option, return or destroy any copies of the materials the User has made.

5. Agreement of Terms
If the User does not agree to these terms, the User must not use this site.

6. Accuracy of Content
Although the specifications, illustrations, equipment and other information contained in this site are based upon up to date information and while VGIE Ltd makes all reasonable efforts to ensure that all material on this site is correct, accuracy cannot be guaranteed and VGIE Ltd makes no warranties or representations as to its accuracy. Many of the Products are of a technical nature and it is not practical to publish detailed specifications of all the Products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

Users can report illegal content using a form here. We reserve the right not to process incoming reports of abusive use for a limited period of time if the user has sent obviously unfounded reports or complaints several times despite being warned.

Reports are obviously unfounded if it is clear to a layperson without analyzing the content that the report or complaint is unfounded. Whether the processing of reports is suspended and for how long depends on various factors, such as the type and severity of the abusive reports (for example, multiple reports of the same content without new information after we have confirmed that we cannot clearly assess the content as illegal), previous abusive reports by the user and the intention, if ascertainable

7. Disclaimer of Warranties
The information contained in the Website is for information purposes only and, although VGIE Ltd has made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided ‘as is’ and 'as available' and without warranties or conditions of any kind either express or implied. VGIE Ltd. do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. VGIE Ltd accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
The warranty to cover a manufacturing defect is for a period of 24 months from the date of your purchase.

8. Website Data and Privacy Statement
We take your privacy very seriously. Please read our Privacy Statement to see how we use your personal information.

Cookies, what are they? Like many online services we use a feature called a 'cookie', which is a small data file that is sent to your browser from a web server and stored on your device's hard drive. References in these Terms to 'cookies' also include other means of automatically accessing or storing information on your device. By agreeing to these Terms, you are providing your consent for us to use cookies in the ways described in our Cookie Policy, however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

Any communication data (except personal data) or material the User transmits to this site or to VGIE Ltd. in any manner and for any reason will not be treated as confidential or proprietary.

By using our website, you indicate that you accept our Privacy Statement and Cookies Policy.

9. Rights Reserved
VGIE Ltd reserves the right to revise these terms and conditions at any time and for any reason. VGIE Ltd also reserves the right to make changes at any time without notice or obligation to any Volkswagen products and any information relating thereto contained in this site including but not limited to colours, specifications, accessories, models, materials or other products or service features. By entering this site the User acknowledges and agrees that the User shall be bound by any such revisions.

10. Location of Use
By entering this site the User acknowledges and agrees that this site is intended for viewing within Ireland only. If the User uses this site from other locations then the User shall be solely responsible for compliance with any and all applicable local laws. Neither VGIE Ltd nor the Manufacturer makes any representation that the materials contained within this site are appropriate for locations outside the Ireland. All information contained herein including but not limited to information regarding passenger cars and car services applies only to those provided or offered within the Ireland by VGIE Ltd and its Authorised Volkswagen Retailers.

11. Website Availability
VGIE Ltd. does not guarantee that this site, or any content on it, will always be available or be uninterrupted. VGIE Ltd may suspend or withdraw or restrict the availability of all or any part of this site for business and operational reasons.

12. Third Party Links
Where this site contains links to other sites and resources provided by third parties, these links are provided for the User’s information only. Such links should not be interpreted as approval by VGIE Ltd of those linked websites or information that the User may obtain from then. VGIE Ltd has no control over the contents of those sites or resources.

13. Responsibilities
VGIE Ltd will provide the After Sales WebShop platform and infrastructure. The Volkswagen After Sales WebShop is an e-commerce platform for the sale of parts, accessories, merchandise and services online. VGIE Ltd will provide the product images, specifications and descriptions. VGIE is responsible for the internet presence and the operation of the Authorised Volkswagen Retailer marketplace. The Authorised Volkswagen Retailer is responsible for the Authorised Volkswagen Retailer e-commerce shop, including pricing and taxes. The Authorised Volkswagen Retailer is also responsible for the contract of sale with the customer and receiving payment direct to the Authorised Volkswagen Retailer from the customer via Global Payment Solution (GPS) provided by Volkswagen Payments S.A. (“EMI”) which is part of Volkswagen Financial Services (VWFS).

14. Website Conduct
The User agrees to abide by all applicable local, state, national and international laws and regulations and is solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website.

15. Website Advertising
VGIE Ltd reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and VGIE Ltd. exclude all liability howsoever caused therefrom.

16. Product Information
Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. While VGIE Ltd endeavours to provide the User with the latest product information and to ensure that product images are identical to the items supplied, VGIE Ltd cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images. All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products. Many of our products come with instructions or manuals; the User agrees to read and carefully abide by these instructions or manuals. Before placing an order for the purchase of a Volkswagen vehicle, the User shall confirm the exact specification thereof with a retailer who is currently authorised by VGIE Ltd to sell Volkswagen vehicles (an “Authorised Volkswagen Retailer”).These instructions and manuals are a guide and are not meant to be comprehensive; if, having read these instructions, the User is unsure about the use of a product, they should seek expert advice from the Authorised Volkswagen RetailerOpens an external link with which the order was placed.

17. Car Registration Look-Up
The car registration lookup is a tool to help the User identify products suitable for their car quickly and easily. However it is limited to the accuracy of the data provided by the Vehicle Registrations Office. There is no guarantee that parts found using this service will be 100% correct for the User’s vehicle. It is the User’s responsibility to ensure that elements of the ordered parts match the requirements of his or her vehicle.

18. Price of Goods
18.1 The price listed on the Website (the 'Price') for VGIE Ltd products (the 'Products') will be as stipulated at the time when the User places their order on the website. An Authorised Volkswagen Retailer is entitled to make adjustments to the Price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

18.2 The prices quoted are recommended prices, Prices are correct at the time of going to press.

19. Delivery
Orders are shipped within 72 hours Monday - Friday 9.00 am – 5.30pm. The estimated dispatch date is estimation and can be dictated by events outside of our control. Your preferred Authorised Volkswagen Retailer is totally dedicated to getting your order on its way to the User in the fastest time possible. Order dispatch may take a little longer in the below cases:
• If the User has ordered outside of our normal processing hours, or on a Bank Holiday
• If VGIE Ltd. encounters a sudden stock shortage of one of your items and the Authorised Volkswagen Retailer needs to contact the User to help the User find their item.
When your order is dispatched from your preferred Authorised Volkswagen Retailer, the User will be sent an email confirming your parcel has been handed to the carrier
VGIE Ltd. have chosen to work with only the best shipping providers and it is our combined aim to achieve on time delivery for all orders. Once your parcel is dispatched from your preferred Authorised Volkswagen Retailer, the responsibility of the on time delivery of your order is transferred to the shipping provider as this is outside of our control. VGIE Ltd monitors the performance of our carriers closely to ensure the best possible service for our customers.
The User can track their parcel by enter the parcel tracking number on the website below and the User will get an update from the carrier regarding your delivery. The link to the delivery carrier tracking webpage is listed below. If the User has not received a tracking number for their parcel, please contact the Authorised Volkswagen RetailerOpens an external link who the User placed their purchase with.
Our Authorised Volkswagen Retailers use the following carrier(s) to deliver our orders:

Delivery Carrier

Delivery Tracking

DHL Express an external link

If your order is shipped outside the European Union, your Volkswagen parcel may be subject to Customs and Import Duties. Unfortunately, VGIE Ltd is unable to predict what these charges will be and these fees are not included in your Volkswagen order total. If charges should apply to your order, the User will be contacted directly from the Customs office with details.

20. Click and Collect
Collect your order from your preferred Authorised Volkswagen Retailer for Free. Choose “Pick up at Retailer” as your delivery method when the User buys online. To check opening times for collection please check Authorised Volkswagen RetailerOpens an external link.
When your order is ready for collection, the Authorised Volkswagen Retailer will send the User an email informing the User their order is ready for collection.
Please bring some photo ID for verification purposes and your order number when collecting your order. If the User would like someone else to collect your order, please email the Authorised Volkswagen RetailerOpens an external link the user placed their purchase with and provide the details of the person who will collect your order on your behalf. For contact information please check, Authorised Volkswagen RetailerOpens an external link.
“Pick up at Retailer” items are unfortunately are not possible to deliver and must be collected from your preferred Authorised Volkswagen Retailer for free. For contact information and opening times please check, Authorised Volkswagen RetailerOpens an external link

21. Safety
If any manuals or safety instructions are provided with the Products, the User agrees to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if the User is inexperienced in using the Products or are unsure of your abilities, the User should always seek expert advice and assistance

22. Limitation of Liability
By entering this site, the User acknowledges and agrees that the User's use of the site is at the User's own risk. To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall VGIE Ltd or any of its employees, agents or contractors be liable to the User for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any accessing of personal data by a third party, anything caused by any viruses, bugs, human act, omission or negligence or any computer system, phone line, hardware, software or program malfunctions or any other errors failures or delays in computer transmission or network connections, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to the User and/or any third parties for any of the above exceed €200 (including legal expenses).

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to the User which will be set out in these terms and conditions of supply.

23. Order Cancelation
As outlined in DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the CouncilOpens an external linkwhen the User buys online, the User is given a cooling-off period of 14 days after the User receives the product the User purchased online. This means the User has the right to cancel an order for any reason within this period once the item has not been used or fitted to a vehicle. The User must also return the item within 14 days from the day the User cancelled. If the User cancels the order because the User changes their mind, the User has to pay for the cost of returning it. The user is required to take good care of the goods and the User may be liable for the reduced value of goods caused by handling them beyond what’s necessary to be sure they work and are what the User ordered. To ensure a full refund, the item to be returned needs to be unused, and must have its original packaging undamaged and intact. When the Authorised Volkswagen Retailer has received your returned item and if your return meets the requirements outlined above, the Authorised Volkswagen Retailer will process a refund for the item(s) back to your original method of payment within 7 working days (excluding delivery cost). All the Users needs to do is contact the Authorised Volkswagen RetailerOpens an external link the User purchased from, before  the User returns the goods and the Authorised Volkswagen Retailer will guide the User through the process to make everything as quick and easy as possible. If the goods are delivered incomplete, have been damaged in transit or have been incorrectly supplied, the Authorised Volkswagen Retailer reserves their right to replace the product. Please note that no claim can be entertained once the order has been signed for, any damage must be noted on the delivery docket and the parcel must be refused. Neither VGIE Ltd nor the Authorised Volkswagen Retailer are able to accept responsibility for damage to goods beyond these periods.

24. Claims
If a Product is damaged or faulty please contact the Authorised Volkswagen Retailer from which your purchase was made and VGIE Ltd will organise a replacement or refund. Any damage claim cannot be accepted once the order has been signed for, any damage must be specified on the delivery docket and the parcel must be refused. If the User buys a product online and it turns out to be faulty then your consumer rights are the same as if the User bought it in a shop. If the item is faulty, then the User does not have to pay for the cost of returning it. The Authorised Volkswagen Retailer from which your purchase was made will cover any standard delivery costs the User paid. The Authorised Volkswagen Retailer will not refund the User any additional delivery costs for example if the item was delivered by priority posting.

25. Clause Headings
Clause headings are inserted for convenience only and shall not affect the construction of these terms.

26. Law and Jurisdiction
This site and these terms and conditions are governed by and should be construed in accordance with Irish Law. Any dispute that arises between VGIE Ltd and the User shall be submitted to the exclusive jurisdiction of the Irish Courts.