Find information on recall campaigns here.

Airbag recall campaign

The global recall campaign caused by a risk of fatal injury resulting from defective Takata airbags also affects Volkswagen models. Find more information here and check whether you are affected.

Information on current natural gas recall campaigns

We provide information on current natural gas recall campaigns and who to contact if you have further questions.

Information on the diesel issue

With the VIN Check, you can see whether your vehicle is affected. Please enter your vehicle identification number (VIN).

Customer service

Get in touch

VW service employee shakes a customer's hand – advice at the dealership

Do you have questions on the current situation at Volkswagen or your vehicle’s status? Our customer service can help. Feel free to write us an e-mail or call our free-of-charge hotline.

Next steps

Next steps