Accident & breakdown: VW Roadside Assistance

Accidents or breakdowns can happen: The Mobility Guarantee can help you stay mobile.

Volkswagen Roadside Assistance

There for you

Volkswagen Roadside Assistance

There for you

If you need assistance because of a breakdown¹ or an accident or you’re having problems when charging your electric car, you can call the Volkswagen Roadside Assistance. Support is provided in the form of the Service Mobile Assistance, a replacement car and more – at no additional cost within the scope of the Mobility Guarantees.

More about Benefits

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Volkswagen Roadside Assistance numbers

Woman in safety vest in front of VW Touareg with open bonnet calls Volkswagen Roadside Assistance

Telephone

Contact us – we’re here for you round the clock.

Freephone: 1800 202 104
Abroad²: +353 1 617 9683

Volkswagen ID. Assistance:
Freephone: 1800 88 22 11

Volkswagen ID. Assistance International:
Abroad²: 00 353 1 6235173

Accident-related services

In the event of an accident, the Volkswagen Emergency Service and Accident Specialists are happy to help. With the Mobility Guarantee, cars with a service history and new cars are covered for numerous services at no extra cost.

VW service employee greets customer standing at open driver's door of a VW car

Mobility Guarantee

Assistance round the clock

Whether you drive a fully electric ID., a hybrid, petrol or diesel vehicle – the Mobility Guarantee is there for you round the clock. And even if, despite taking cautions, a breakdown or accident does happen, it will help you to stay mobile. Get more detailed information on the services included in the Mobility Guarantees for new and used vehicles.

Go to Mobility Guarantee

Volkswagen Emergency Service

Accident Specialist

European accident report

Not only useful abroad: The European accident report can also help record damages that occur inland quickly and clearly. Important: Filling it out is not an admission of fault!

Download Accident report

Woman with safety vest and Volkswagen Roadside Assistance employee next to VW ID. with open bonnet

Two women with safety vests and warning triangle next to VW ID.5 GTX

Woman writes SMS to Volkswagen Roadside Assistance

Someone holding breakdown assistance safety kit by VW Accessories

FAQ on car breakdowns and accidents

What is the phone number of Volkswagen Roadside Assistance?

How can I reach the Volkswagen Roadside Assistance?

Is the Volkswagen Roadside Assistance also valid abroad?

What is the Mobility Guarantee?

The Mobility Guarantee provides breakdown and accident assistance round the clock as well as replacement mobility. With a new vehicle from Volkswagen, you are automatically covered, so you can enjoy a more relaxed journey thanks to convenient services. Find out more about the Mobility Guarantee that is applicable for your Volkswagen or under which conditions you can make use of it in the future – including for used vehicles. The page also presents the benefits and services covered in the respective guarantee.

Where can I find the rescue data sheets on Volkswagen models?

Important information for emergencies

If an accident happens, quick and precise action is required. That’s why we provide emergency forces with so-called rescue data sheets. They summarise important information, e.g. the position of various safety-relevant components, and can be conveniently downloaded from the model overview. We also recommend our guide for rescue workers specially for training rescue forces.

Go to Rescue data sheets