A VW service employee from the Roadside Assistance for car accident or breakdown helps a man with his Volkswagen

Accident and breakdown assistance

Accidents or breakdowns can still happen, despite all cautionary and quality measures. Find out more about the LongLife Mobility Guarantee, plus tips and services for such emergency situations.

Volkswagen Roadside Assistance numbers

woman sends a message to the VW Roadside Assistance – emergency service

Volkswagen emergency numbers

We are always there for you -  Volkswagen breakdown assistance

  • Freephone: 1800 202 104
  • Abroad: +353 1 617 9683
man next to his vehicle, calling the VW emergency service

Volkswagen ID. Assistance emergency numbers 

For Volkswagen Id. models, please note the following breakdown assistance numbers :

Volkswagen ID. Assistance:

Freephone: 1800 88 22 11

Volkswagen ID. Assistance International:

Abroad: 00 353 1 6235173

Mobility guarantee

Mobility guarantee

A young woman walks by an Volkswagen ID.3

Have you ever had a breakdown right on your own doorstep, or perhaps an accident abroad? The LongLife Mobility Guarantee ensures both convenience and security.  We provide round-the-clock and free-of-charge assistance – for both new and used vehicles, and with regular service.

A hand pushes the button of Volkswagen Emergency Service to transmit emergency-relevant information

Volkswagen Emergency Service

If an emergency call is made, your Volkswagen will automatically transmit emergency-relevant information to our emergency service centre.

A VW service employee checks a VW car

Outstanding service in the event of an accident

  • Breakdown Services

    Our Accident Specialists provide support ranging from transport to repairs – with excellent know-how and cutting-edge workshop equipment. Your manufacturer’s guarantee remains intact.

    Your benefits

    • Breakdown assistance – at home or out and about:
      We provide on-site assistance when your Volkswagen can’t get going.
    • Towing:
      Is your vehicle defected? We’ll tow it to the nearest Volkswagen dealer.
    • Courtesy cars:
      Does your Volkswagen have to stay in the garage? We’ll provide you with a courtesy car – immediately, for up to three days and with no mileage limit.
    • Overnight stay in a hotel incl. passengers:
      Breakdown repairs won’t be finished on the same day? Stay overnight in a hotel with your passengers – it’s on us.
  • Accident and Emergencies Assistance

    Our Accident Specialists provide support ranging from transport to repairs – with excellent know-how and cutting-edge workshop equipment. Your manufacturer’s guarantee remains intact.

    Your benefits

    • Transport and mobility
    • Towing and vehicle recovery following an accident – with no cost restrictions
    • Vehicle collection in the event of a driver rendered unable to drive
    • Vehicle transport following vehicle failure
    • Onward and return journey following breakdown, accident, vehicle theft or total loss
    • For a carefree journey home
    • Retrieval of children
    • Unforeseen return journey up to €2,600 per person
    • Return hospital transport
    • Return transport of pets
    • Rapid and uncomplicated assistance in emergencies and financial emergencies abroad
    • Loans of up to €1,550 for financial emergencies abroad
    • Document deposit
    • Car key service
    • Vehicle customs clearance and scrapping abroad
    • Assistance in the event of illness or death abroad
    • Patient visitation abroad up to €525
    • Shipment of medical supplies abroad
    • Travel notification service
    • Assistance in the event of a death
    • Advice
    • Contact information for doctors and lawyers
  • Protection and assistance round-the-clock

    Our Accident Specialists provide support ranging from transport to repairs – with excellent know-how and cutting-edge workshop equipment. Your manufacturer’s guarantee remains intact.

    Your benefits

    • Free of charge for new vehicle owners
      A new Volkswagen comes with 3 years roadside assistance. It is an extension of the new vehicle guarantee.
    • Service extends the validity
      The LongLife Mobility Guarantee automatically applies up until the first prescribed service and is extended if this is conducted again and again by an authorised Volkswagen Partner.
    • Also applicable for used vehicless
      All Approved Used Volkswagens come with one year roadside assistance. 
    • Virtually everywhere in Europe
      The LongLife Mobility Guarantee applies all over Western Europe and in more and more Eastern European countries.