Important customer information, e.g. legal topics

Information on legal topics and current customer information, such as field measures or recall campaigns.

Recycling and return
Go to Recycling and return
Warning and indicator lamps
Go to Warning and indicator lamps
WLTP procedure
Go to WLTP
Environmental mission statement
Go to Environmental mission statement

Software updates

Find out about available software updates for your Volkswagen, whether you drive a fully electric ID. model or a classic combustion vehicle or hybrid car. On our pages, you can find out why software updates are important and how the updates can be carried out. You can also find answers to frequently asked questions.

Go to Software updates

Current customer information

Airbag

Airbag recall campaign

The global recall campaign caused by a risk of fatal injury resulting from defective Takata airbags also affects Volkswagen models. Find more information here and check whether you are affected.

Go to Airbag recall campaign

Natural gas

Diesel

Rescue data sheets
We provide emergency forces with important information so they can act in the event of an emergency. The rescue data sheets contain vehicle-relevant information and notes for hazardous situations.
Go to Rescue data sheets
Declarations of conformity and ingredients
Here, you can retrieve declarations of conformity, find out about care product ingredients and read operating information on certain accessories products.
Go to Declarations of conformity and ingredients

Customer information

Information on legal topics and current customer information, such as field measures or recall campaigns.

Recycling and return

Warning and indicator lamps

WLTP procedure

Environmental mission statement

Software updates

Current customer information

Airbag recall campaign

Information on the current natural gas recall campaign

Information on the diesel issue

Rescue data sheets

Declarations of conformity and ingredients

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