Customer information

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Information on legal topics and current customer information, such as field measures or recall campaigns.

Software updates

Find out about available software updates for your Volkswagen, whether you drive a fully electric ID. model or a classic combustion vehicle or hybrid car. On our pages, you can find out why software updates are important and how the updates can be carried out. You can also find answers to frequently asked questions.

Go to Software updates

Current customer information

Airbag

Airbag recall campaign

The global recall campaign caused by a risk of fatal injury resulting from defective Takata airbags also affects Volkswagen models. Find more information here and check whether you are affected.

Go to Airbag recall campaign
XTL diesel fuel

Volkswagen approves a range of defined diesel engines for the use of paraffinic fuels. Find out here whether your model can be fuelled with XTL and what the benefits of the newly available fuel are.

Go to XTL diesel fuel