Person sitting in a Volkswagen looking at their phone

VW Connect and We Connect All Services

With VW Connect and We Connect, you can take advantage of many different services that make your everyday life easier through the Volkswagen app, the myVolkswagen customer portal or straight from your vehicle.

The availability of the services is country-specific and may vary according to model, model year and equipment.

Find out the prerequisites and additional details of the individual services for your vehicle:

Service description for your Volkswagen (PDF, 1 MB)
Service description for your Touareg (PDF, 1 MB)

More information is available on the myVolkswagen customer portalOpens an external link or in the Volkswagen app.

This is an offer by Volkswagen AG, Germany.

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Basic functions

Basic functions such as the Emergency Call Service and the legally required eCall Emergency System are available to you without the conclusion of a separate VW Connect or We Connect contract. If you wish to transfer selected personalised functions from one vehicle to another, you need a Discover Media or Discover Pro. You also need a Volkswagen ID user account and need to log into VW Connect or We Connect with your username and password.

VW Connect or We Connect - Your introduction to online services

Your gateway to Volkswagen’s digital services and the direct connection to your vehicle: with VW Connect or We Connect, your Volkswagen is ready for connectivity. Following one-off activation, you can use lots of helpful and innovative online services free of charge.

Usage of these free services requires you to sign up online to a separate VW Connect or We Connect contract with Volkswagen AG.

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

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VW Connect Plus or We Connect Plus - The whole world of online services

The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and VW Connect Plus or We Connect Plus activation, you have access to extra smart functions: from smart navigation with information almost in real time and Internet radio to using your smartphone as a remote control. For even more convenience and entertainment.

Usage of these services requires you to sign up online to a separate VW Connect Plus or We Connect Plus contract with Volkswagen AG.1 

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

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Interior of a Tiguan

Learn more about online navigation services

Woman with mobile phone in the foreground, man with bags between two parked vehicles

Learn more about Parking Spaces

A woman sits in the driver's seat of a Tiguan looking at the navigation system. A man looks through the open front passenger door.

Learn more about Filling & Charging Stations 

Family walking towards their Volkswagen in the snow

Learn more about Online Auxiliary Heater

Family in living room sets the Remote Ventilation Control

Learn more about Remote Ventilation Control

A couple in their Volkswagen

Learn more about Online Voice Control

Older man sitting in his Volkswagen, a woman passes in an umbrella to him.

Learn more about the online voice assistant

Couple in their Volkswagen, looking at the display

Learn more about Internet Radio

VW Connect and We Connect - Music streaming directly in the infotainment system

Learn more about Apple Music

A person sitting in the back seat of a Passat using the Wi-Fi hotspot with their tablet

Learn more about the Wi-Fi hotspot

Woman looking at her phone in front of her laptop and checking where her Volkswagen is.

Learn more about the Area Alert

Yellow T-Cross driving up the road, with mountains in the background

Learn more about the Speed Alert

View of a smiling person with a mobile phone in their hand, the sea and the Touareg in the background

Learn more about the Online Anti-Theft Alarm

View of a mobile phone using Horn & Turn Signals for an Arteon Shooting Brake

Learn more about Horn & Turn Signals

VW Connect and We Connect - lock and unlock your car with ease using the smartphone app

Learn more about Lock & Unlock

Person in front of a Volkswagen with a smartphone in their hand

Learn more about Weather

Person sitting in a Volkswagen with a smartphone in their hand

Learn more about News

Person sitting in a Volkswagen with a smartphone in their hand

Learn more about Online Gracenote

Touareg interior view with focus on the cockpit

Learn more about 3D City Maps

Person sitting in a Volkswagen smiling

Learn more about Online POI Search

VW Connect and We Connect - monitor and charge the battery via app

Learn more about Charging

VW Connect and We Connect - you decide when it’s time to head off

Learn more about Departure Times

VW Connect and We Connect - a pleasant temperature and great visibility with the app

Learn more about Air Conditioning

Packages & renewal prices*

VW Connect- and We Connect-ready vehicles are ready for connectivity as standard. For new vehicles, depending on equipment, specific service bundles are available free of charge for an initial contract period. You can extend the services via your In-Car Shop in the infotainment system, for example, or via the Volkswagen Connect shopOpens an external link. 

*will vary for the new Touareg

VW Connect / We Connect

VW Connect Plus / We Connect Plus (for infotainment systems without navigation function)

VW Connect Plus / We Connect Plus (for infotainment systems with navigation function)

Extend by 1 year
(inc. VAT)

-

81,50 €

149,00 €

Extend by 2 years
(inc. VAT)

-

139,00 €

249,00 €

Extend by 1 year
(inc. VAT)

-

Extend by 2 years
(inc. VAT)

-

The diagram illustrates the current sales programme.

In-Car Apps in your Volkswagen

With your Volkswagen ID and VW Connect or We Connect activated, you can use other useful services from Volkswagen or other providers. Download handy functions and In-Car Apps in the In-Car Shop2.

In-Car App

Technical requirements

Spotify2

-

AirConsole3

Tiguan, Passat and Golf 8 from model year 2025, VW Connect Plus

Vehicle Service

Tiguan, Passat and Golf 8 from model year 2025, VW Connect

Technical requirements

-

The diagram illustrates the current sales programme.

Illustration of an Upgrades screen in the cockpit of a Volkswagen

Upgrades – Your Volkswagen never stops learning

With Upgrades4, you can flexibly expand your Volkswagen to include additional functions – including later on demand.

Discover which technical prerequisites must be met and which hardware options are available for activation.

Learn more about Upgrades
Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Woman looking at a mobile phone. A red Volkswagen in the background

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car-Net. It presents many key functions and services at a glance and offers even more convenience. Watch the video about the app here.

Download from the App Store
Download from Google Play

Next Steps

© Volkswagen 2025

Disclaimer by Volkswagen

1.
When you buy a new vehicle, you have the opportunity to use digital services from VW Connect / VW Connect Plus or We Connect / We Connect Plus for the free initial contract period. To use the VW Connect / VW Connect Plus or We Connect / We Connect Plus services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate VW Connect / VW Connect Plus or We Connect / We Connect Plus contract must be concluded with Volkswagen AG online at www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen www.myvolkswagen.net. For customers with VW Connect and VW Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the Wi-Fi hotspot, data plans can be purchased from the external mobile communications partner Cubic Telecom and used in the network coverage area within many European countries. The data in these plans can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use this service with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function of the service is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. For customers with We Connect and We Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the streaming services, individual in-car apps and the Wi-Fi hotspot, data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these plans can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use these services with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app “Volkswagen”.    The services included in the We Connect and We Connect Plus or VW Connect and VW Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. More information is available at connect.volkswagen.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider. With the Touareg from model year 2024, there is also a connection to the knowledge database Wikipedia for the languages German, English (UK), Spanish, French and Italian. For these languages, the “ChatGPT” artificial intelligence is also integrated (connection to Chat GPT Version 40 mini). Note: ChatGPT answers may vary, contain incomplete, inaccurate or irrelevant information, and infringe upon third-party rights. Accordingly, do not rely on the answers without checking them based on other sources of information. Furthermore, make sure that the use or dissemination of the responses, e.g. on social media or online, does not infringe upon any third-party rights (particularly copyrights or data protection rights).
2.
Not available for the Touareg from model year 2025.
3.
The AirConsole provider and contractual partner is N-Dream AG. The use of AirConsole is in accordance with the legal provisions of N-Dream AG. Volkswagen bears no responsibility for the content of AirConsole and exclusively technically enables access to AirConsole. Data protection information can be found in the VW Connect Privacy Policy.
4.
To obtain Upgrades, you need a Volkswagen ID user account, a valid VW Connect / We Connect contract and your primary user verification, i.e. the link between your user account and the specific vehicle. Your vehicle also needs to have the technical function, hardware and software required for the relevant Upgrade. The availability of Upgrades may also depend on the model year and production date. The upgrades available for the specific vehicle can be viewed by the primary user depending on the model in the infotainment system In-Car Shop or the Volkswagen Connect Shop at https://connect-shop.volkswagen.com. Paid-for products can be purchased in the In-Car Shop and/or the Volkswagen Connect shop with the payment methods that are currently available and can be viewed there. The availability of Upgrades functions may vary between the web shop and In-Car Shop. Your Volkswagen dealership is also happy to advise on questions regarding Upgrades and their availability. Purchased and activated Upgrades remain with the vehicle for the duration of the activation period, can be used by all drivers and cannot be transferred to other vehicles.
Volkswagen Group Ireland Limited (“VWGI”) believes the specifications and pricing on this website to be accurate and correct at the date of publication. Specifications, pricing, standard equipment, options, fabrics and colours are subject to change without notice by VWGI. Volkswagen Ireland reserves the right to change specification, prices and withdraw products from sale without notice. Please note that some possible configurations may no longer be available in production or stock. Contact your retailer for the latest information. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models. Ask your retailer about availability of options and verify that the vehicle you ordered includes the equipment you ordered. Used Cars Disclaimer: All cars that are older than five years or have more than 120,000KM do not qualify for the Volkswagen Approved Used Car programme. *Recommended Dealer Delivery for ID. models includes an optional S-Pack ID. Service Plan (this includes one service with pollen filter and brake fluid replacement) which can be removed upon request. For non-ID. models, the *Recommended Dealer Delivery includes a full 3-year Service Plan (this includes 3 services) which can also be removed upon request. Please consult with your Volkswagen retailer for more information. Please note, some technical data (charging speeds and WLTP values, such as driving range and consumption) for 77kWh ID.4 and ID.5 models may differ from figures shown in the configurator. For up-to-date technical data on these models, or for more information, please visit your local Volkswagen retailer.