Register once, enjoy many benefits.
1,2,3
Register once, enjoy many benefits.
1,2,3
Register once, enjoy many benefits.
1,2,3
Register once, enjoy many benefits.
1,2,3

Register once, enjoy many benefits.

Register once, enjoy many benefits.

Every hero has a helping hand. And with the We Connect services, you've got a whole range of them. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the We Connect and We Connect Plus bundles may differ depending on where you live and depend on the model, model year and vehicle equipment. More information on the services available to you can be found at portal.volkswagen-we.com or in the We Connect app.

 This is an offer by Volkswagen AG, Germany.

Basic functions

Basic functions such as the Emergency Call Service and the legally require eCall Emergency System are available to you without the conclusion of a separate We Connect contract. If you wish to transfer selected personalised functions from one vehicle to another, you need a Discover Media or Discover Pro. You also need a Volkswagen ID user account and need to log into We Connect with your username and password.

We Connect

Your gateway to Volkswagen’s digital services and the direct connection to your vehicle: with We Connect, your Volkswagen is ready for connectivity. Following one-off activation, you can use lots of helpful and innovative online services free of charge.

Usage of these free services requires you to sign up online to a separate We Connect contract with Volkswagen AG.

Service

Activation

Technical requirements

Mobile key1)

We Connect

‘Discover Pro’ navigation system,  compatible smartphones

Breakdown Call

We Connect

Standard

Vehicle Status

We Connect

Standard

Doors & Lights

We Connect

Standard

Automatic Accident Notification

We Connect

Standard

Vehicle Health Report

We Connect

Standard

Driving Data

We Connect

Standard

Parking Position

We Connect

Standard

Service Scheduling

We Connect

Standard

Activation

We Connect

Technical requirements

‘Discover Pro’ navigation system,  compatible smartphones

1) Only available with the optional ‘Discover Pro’ navigation system and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device.

The diagram illustrates the current sales programme.

We Connect Plus

The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and We Connect Plus activation, you have access to extra smart functions: from smart navigation with real-time information and media streaming and Internet radio to using your smartphone as a remote control. For even more comfort and entertainment.

Usage of these services requires you to sign up online to a separate We Connect Plus contract with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at portal.volkswagen-we.com and use the services for the full duration of the free initial period (depending on equipment: for example, one year for Discover Media and Ready 2 Discover or three years for Discover Pro).

Service

Category

Activation

Technical requirements

Area Alert

Vehicle functions

We Connect Plus

-

Speed Alert

Vehicle functions

We Connect Plus

-

Horn & Turn Signals

Vehicle functions

We Connect Plus

-

Online Anti-Theft Alarm

Vehicle functions

We Connect Plus

Anti-Theft Alarm

Remote Ventilation Control

Vehicle functions

We Connect Plus

Golf 8, available for selected engines only, requires sufficient battery capacity

Online Auxiliary Heater

Vehicle functions

We Connect Plus

Auxiliary Heater

Lock & Unlock1)

Vehicle functions

We Connect Plus

-

Departure Times

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Air Conditioning

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Charging

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Online Voice Control2)

Vehicle functions

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated; Voice Control

Internet Radio3)

Streaming & Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming & Internet’ package

Media Streaming3) 4)

Streaming & Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming & Internet’ package

Wi-Fi Hotspot3)

Streaming & Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro

Online Traffic Information

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated 

Online Route Calculation

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated 

Filling Stations and Charging Stations

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated 

Online Map Update

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated 

Parking Spaces

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated 

Online Destination Import

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated 

Category

Vehicle functions

Activation

We Connect Plus

Technical requirements

-

1) The “Lock & Unlock” service is a secure service and requires that your identity be verified via the Volkswagen Ident process. Your identity will be verified by a Volkswagen dealership or via video chat.
2) (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
3) Additional data is required for the use of the “Streaming & Internet” services and for the Wi-Fi hotspot. Data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can form your own data connection using a mobile device (smartphone tethering) with an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
4) Use requires an account with a relevant streaming service.

The diagram illustrates the current sales programme.

Packages, contract periods and prices

We Connect-ready vehicles are ready for connectivity as standard. For new vehicles, depending on equipment, specific service bundles are available free of charge for an initial contract period.

We Connect

We Connect Plus
(without navigation)

We Connect Plus
(with Navigation)

Free initial period

unlimited

1 year

1 year (Discover Media or Ready 2 Discover)
3 years (Discover Pro)

Extend by 1 year

-

79,00 €

149,00 €

Extend by 2 years

-

125,00 €

249,00 €

Free initial period

unlimited

Extend by 1 year

-

Extend by 2 years

-

The diagram illustrates the current sales programme.

We Connect app download

Enjoy all the benefits of Car-Net and We Connect in one app. Simply download the We Connect app for your smartphone operating system an connect it to your Volkswagen.

We Connect app download
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fuel consumption, l/100 km: combined 1,4 - 1,3; electricity consumption, kWh/100 km: combined 12,6 - 12,2; CO₂ emissions combined, g/km: 32 - 30; efficiency class: A+