What you need in order to be able to use Car-Net

Logging in and Registering for We Connect / Car-Net

The easiest way to enjoy all the benefits of Car-Net and We Connect is through the We Connect app.

Go to App Store Opens an external link

Go to Play StoreOpens an external link

You can also login or register for We Connect / Car-Net services via your laptop or PC using the below link:

Log in or Register for We Connect / Car NetOpens an external link

This is an offer by Volkswagen AG, Germany.

This is what you need1

Car-Net navigation systems “Discover Media”, “Discover Pro” and “Composition Media”.
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Figure shows the new generation of infotainment systems; services are also available under the older generation

To be able to use Guide & Inform Car-Net services, your Volkswagen must have a navigation system. This includes “Discover Media” and “Discover Pro”, as well as Innovision Cockpit, available for the Touareg.

However, for Car-Net’s “Security & Service service package, you only need the Emergency Call Service, which, like “App-Connect”, you can use without restriction with the “Composition Media” radio.

Together with the “Discover Pro” navigation system, we also recommend the “Business” mobile phone interface, which allows you to set up a Wi-Fi hotspot in your Volkswagen. This way, you and your passengers will benefit from the wide range of Car-Net services. The CarStick LTE 3 quickly and easily creates an Internet connection and a Wi-Fi hotspot in your Volkswagen for your “Discover Media” navigation system.

You can control many services using your smartphone with the We Connect app. When combined with the infotainment system, it can also enable the Internet access you need to use Car-Net. In addition, some services require certain technical components in the vehicle. For example, you will need an anti-theft alarm to use the “Online Anti-Theft Alarm” service

You can obtain various service packages via the We Connect app or your own personal myVolkswagen customer areaOpens an external link (if you did not already do so when you bought your vehicle), depending on your vehicle. If your vehicle meets the technical requirements, you need a Volkswagen ID user account, which can be set up in a few simple steps.

  • ”Discover Media”, “Discover Pro” or “Discover Premium” navigation system
  • ”Composition Media” radio system (limited)
  • Android™ smartphone or iPhone® with Internet access
  • Car-Net service bundle
  • Volkswagen ID user account
Log in in the We Connect portal

In order to be able to easily use the mobile online services from anywhere, log into the myVolkswagen user areaOpens an external link or the We Connect app with your Volkswagen ID and register with your vehicle. If you have not yet set up a Volkswagen ID, you will be taken step by step through the registration process.

Use with the We Connect app and myVolkswagen

We Connect app
4,5
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fuel consumption, l/100 km: combined 1,4 - 1,3; electricity consumption, kWh/100 km: combined 12,6 - 12,2; CO₂ emissions combined, g/km: 32 - 30; efficiency class: A+

After you have registered, you can access selected functions of the Car-Net services in your myVolkswagen customer area or using the We Connect app on your mobile device and control them from there. Download the app here:

Download in the App StoreOpens an external link

Download from Google PlayOpens an external link

Get in touch with us

Get in touch with us

Kontakt
Kontakt
Kontakt

Any questions, ideas or feedback? Then give us a call.

Contact us on 1800 - 930 066 (free from all Irish networks). We’re available around the clock. If your telephone provider does not support this number, please call 01 - 653 3522. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.de

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Disclaimer by Volkswagen

1.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store). If the customer registers at a later date, the duration of the free period will be reduced accordingly. The “Guide & Inform” mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. In addition, you need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the “Business” mobile phone interface option in combination with the Discover Pro navigation system. The optional CarStick LTE can also be used in conjunction with the Discover Media navigation system to produce an Internet connection for your navigation device and a Wi-Fi hotspot in the vehicle. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the Car-Net services may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more information on Car-Net at www.connect.volkswagen-we.com or from your Volkswagen dealership. For information on mobile phone charges, please consult your mobile phone provider.
3.
Additional fees (e.g. roaming charges) may arise when receiving data from the internet, depending on your particular mobile phone rate and especially when using the service abroad. Volkswagen recommends that you organise an unlimited data plan with your mobile service provider. Additional information on the use of mobile devices and Car-Net is detailed in the Volkswagen vehicle wallet.
5.
The specified fuel consumption and emission data have been determined according to the measurement procedures prescribed by law. Since 1 September 2017, certain new vehicles have been type-approved according to the Worldwide Harmonised Light Vehicle Test Procedure (WLTP), a new, more realistic testing process for measuring fuel consumption and CO₂ emissions. Starting on 1 September 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO₂ emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. This may lead to corresponding changes in vehicle taxation from 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.ie/en/WLTP.html.
We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. The additional provision of WLTP values is voluntary until their application becomes mandatory. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are provided purely for comparison purposes between the various types of vehicle. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO₂ emissions and performance.
Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de/co2).
  • Volkswagen Group Ireland Limited (“VWGI”) believes the specifications and pricing on this website to be accurate and correct at the date of publication. Specifications, pricing, standard equipment, options, fabrics and colours are subject to change without notice by VWGI. Volkswagen Ireland reserves the right to change specification, prices and withdraw products from sale without notice. Please note that some possible configurations may no longer be available in production or stock. Contact your retailer for the latest information. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models. Ask your retailer about availability of options and verify that the vehicle you ordered includes the equipment you ordered. Prices exclude delivery and related charges of up to €1,300 on ID. models or up to €1,000 on other models. €1,300 delivery charge on ID.3 and ID.4 models includes optional ‘S Pack’ ID. Service Plan which can be removed upon request. ’S Pack’ ID. Service Plan includes one service, with pollen filter and brake fluid replacement.

    Used Cars Disclaimer:
    All cars that are older than five years or have more than 120,000KM do not qualify for the Volkswagen Approved Used Car programme.