What you need in order to be able to use Car-Net

  1. Car-Net Requirements

Logging in and Registering for We Connect / Car-Net

The easiest way to enjoy all the benefits of Car-Net and We Connect is through the We Connect app.

Go to App Store 

Go to Play Store

You can also login or register for We Connect / Car-Net services via your laptop or PC using the below link:

Log in or Register for We Connect / Car Net

This is an offer by Volkswagen AG, Germany.

This is what you need1

Car-Net navigation systems “Discover Media”, “Discover Pro” and “Composition Media”.
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Figure shows the new generation of infotainment systems; services are also available under the older generation

To be able to use Guide & Inform Car-Net services, your Volkswagen must have a navigation system. This includes “Discover Media” and “Discover Pro”, as well as Innovision Cockpit, available for the Touareg.

However, for Car-Net’s “Security & Service” service package, you only need the Emergency Call Service, which, like “App-Connect”, you can use without restriction with the “Composition Media” radio.

Together with the “Discover Pro” navigation system, we also recommend the “Business” mobile phone interface, which allows you to set up a Wi-Fi hotspot in your Volkswagen. This way, you and your passengers will benefit from the wide range of Car-Net offerings. The CarStick LTE 3 quickly and easily creates an internet connection and a WLAN hotspot in your Volkswagen for your “Discover Media” navigation system.

You can control many services using your smartphone with the We Connect app. When combined with the infotainment system, it can also enable the internet access you need to use Car-Net. In addition, some services require certain technical components in the vehicle. For example, you will need an anti-theft alarm to use the Online Anti-Theft Alarm service. 

You can register for various service packages via the We Connect portal (if you did not already do so when you purchased your vehicle), depending on your vehicle. If your vehicle meets the technical requirements, you need a user account, which can be set up in a few simple steps.

  • ‘Discover Media’, ‘Discover Pro’ or ‘Discover Premium’ navigation system
  • ‘Composition Media’ radio system (limited)
  • Android™ smartphone or iPhone™ with Internet access
  • Car-Net service bundle
  • Volkswagen user account
Log in in the We Connect portal

In order to be able to easily use the mobile online services from anywhere, log into the We Connect portal with your Volkswagen ID and register with your vehicle. If you have not yet set up a Volkswagen ID, the app will take you step by step through the registration process.

Use with the We Connect app and We Connect portal

We Connect app

After you have registered, you can call up the Car-Net services via the We Connect portal or the We Connect app on your mobile device and control them from there. Download the app here:

Download in the App Store

Download from Google Play

Disclaimer by Volkswagen
1.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To be able to use the services for the full term, you have 90 days after delivery of the vehicle to register it under portal.volkswagen-we.com. If the customer registers at a later date, the duration of the free period will be reduced accordingly. The ‘Guide & Inform’ mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. In addition, you need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the ‘Business’ mobile phone interface option in combination with the Discover Pro navigation system. The optional CarStick LTE can also be used in conjunction with the Discover Media navigation system to produce an Internet connection for your navigation device and a Wi-Fi hotspot in the vehicle. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with a existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app. The availability of the Car-Net services may differ depending on where you live. The services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more details on Car-Net at portal.volkswagen-we.com and your Volkswagen dealership; for information on mobile data charges, please consult your mobile data provider.
3.
Additional fees (e.g. roaming charges) may arise when receiving data from the internet, depending on your particular mobile phone rate and especially when using the service abroad. Volkswagen recommends that you organise an unlimited data plan with your mobile service provider. Additional information on the use of mobile devices and Car-Net is detailed in the Volkswagen vehicle wallet.
Volkswagen Group Ireland Limited (“VWGI”) believes the specifications and pricing on this website to be accurate and correct at the date of publication. Specifications, pricing, standard equipment, options, fabrics and colours are subject to change without notice by VWGI. Please note that some possible configurations may no longer be available in production or stock. Contact your retailer for the latest information. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models. Ask your retailer about availability of options and verify that the vehicle you ordered includes the equipment you ordered. Prices exclude the maximum delivery charge of €800, model shown is for illustrative purposes only.
Payment deferral available on request. First payment will be taken 90 days after activation of finance agreement. Monthly repayments where a deferred payment is availed of will be higher.

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