What you need in order to be able to use Car-Net

Logging in and Registering for We Connect / Car-Net

The easiest way to enjoy all the benefits of Car-Net and We Connect is through the We Connect app.

Go to App Store 

Go to Play Store

You can also login or register for We Connect / Car-Net services via your laptop or PC using the below link:

Log in or Register for We Connect / Car Net

* This is an offer by Volkswagen AG, Germany.

This is what you need

Car-Net navigation systems “Discover Media”, “Discover Pro” and “Composition Media”.

To be able to use Guide & Inform Car-Net services, your Volkswagen must have a navigation system. This includes “Discover Media” and “Discover Pro”, as well as Innovision Cockpit, available for the Touareg.

However, for Car-Net’s “Security & Service” service package, you only need the Emergency Call Service, which, like “App-Connect”, you can use without restriction with the “Composition Media” radio.

Together with the “Discover Pro” navigation system, we also recommend the “Business” mobile phone interface, which allows you to set up a Wi-Fi hotspot in your Volkswagen. This way, you and your passengers will benefit from the wide range of Car-Net offerings. The CarStick LTE quickly and easily creates an internet connection and a WLAN hotspot in your Volkswagen for your “Discover Media” navigation system.

You can control many services using your smartphone with the We Connect app. When combined with the infotainment system, it can also enable the internet access you need to use Car-Net. In addition, some services require certain technical components in the vehicle. For example, you will need an anti-theft alarm to use the Online Anti-Theft Alarm service. 

You can register for various service packages via the We Connect portal (if you did not already do so when you purchased your vehicle), depending on your vehicle. If your vehicle meets the technical requirements, you need a user account, which can be set up in a few simple steps.

  • ‘Discover Media’, ‘Discover Pro’ or ‘Discover Premium’ navigation system
  • ‘Composition Media’ radio system (limited)
  • Android™ smartphone or iPhone™ with Internet access
  • Car-Net service bundle
  • Volkswagen user account
Log in in the We Connect portal

In order to be able to easily use the mobile online services from anywhere, log into the We Connect portal with your Volkswagen ID and register with your vehicle. If you have not yet set up a Volkswagen ID, the app will take you step by step through the registration process.

Use with the We Connect app and We Connect portal

We Connect app

After you have registered, you can call up the Car-Net services via the We Connect portal or the We Connect app on your mobile device and control them from there. Download the app here:

Download in the App Store

Download from Google Play

Volkswagen Group Ireland Limited (“VWGI”) believes the specifications and pricing on this website to be accurate and correct at the date of publication. Specifications, pricing, standard equipment, options, fabrics and colours are subject to change without notice by VWGI. Please note that some possible configurations may no longer be available in production or stock. Contact your retailer for the latest information. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models. Ask your retailer about availability of options and verify that the vehicle you ordered includes the equipment you ordered. Prices exclude the maximum delivery charge of €775, model shown is for illustrative purposes only.

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