Two men looking at the infotainment systems in a VW Golf 8.5

Help for Apps and Digital Services

Support by Volkswagen AG (Imprint & Legal)Opens an external link

You can find answers to questions related to the mobility services, connectivity, and subjects such as charging and wall box here.

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How can we help you?

Do you have any questions about our digital services or apps? If you enter your question in the search field, you will find suitable answers in our FAQs. 
Your question is not listed, or are you interested in the topic of electromobility? Then you can reach us at any time by phone or via the contact form.

Enter your question here.
Further information 

Apps and other services

Do you have any questions or feedback about our digital services or apps? Then please contact us using our contact form.

Free hotline apps and digital services

How to reach us:

1800-930066

If your phone provider does not support this number, please call +353 01 6533522. Costs depend on individual provider tariffs. Calls made from other countries may incur roaming fees.

A woman with a smartphone in her hand is leaning against her grey VW ID.3

Do you have questions on Charging and Wall Boxes?  

A woman charges her VW ID. model at the home charging station 

We are available all across Europe, 24 hours a day, 365 days a year, and in all European languages. You can reach us at Contactform or on the European freephone number.

Free Hotline Charging and Wallbox

How to reach us:

00800-IDDIRECT
00800-43347328

If your phone provider does not support this number, please call +49 5361 3790510. Costs depend on individual provider tariffs. Calls made from other countries may incur roaming fees.