These terms and conditions (“Terms”) govern Volkswagen Passenger Cars ID. promise scheme which, subject to these Terms, permits you to return your Volkswagen Passenger Car ID. vehicle between 80-100 days following purchase (“Scheme”).

The operator of the Scheme is Volkswagen Passenger Cars, a trading division of Volkswagen Group Ireland Limited, Block C, Liffey Valley Office Campus, Dublin 22, D22CF60 (“VWPC, we, us, our”).

The Scheme will be implemented by the Volkswagen Passenger Car retailer you purchased your VWPC ID. vehicle from, provided they are a participating retailer (“Retailer”). Please note that when we refer to “Purchase Contract” in these Terms we mean the formal agreement with the Retailer that sets out the terms of your VWPC ID. vehicle purchase.   

The Scheme is subject to availability, and we reserve the right to withdraw the Scheme to new applicants for any reason at any time.

KEY TERMS AND CONDITIONS

Please ensure that you read the detailed terms and conditions on the following pages. This section provides a summary of the key terms only.

• Start and end date. The Scheme will start from Monday the 14 February 2026 and ends on 31 May 2026 (“Promotional Period”).  We may extend the end date of the Scheme, but to ensure this does not disadvantage customers, we’ll provide at least 30 days’ notice by publishing a statement on our website.
• What vehicles does the Scheme apply to? The Scheme applies to all VWPC ID.3, ID.4, ID.5 and ID.7 models that are new factory and stock orders except for ID. Buzz models and meet the criteria outlined at section 1.2 below. Used cars, and ex-demonstrator vehicles are not eligible for the Scheme (“ID. Vehicle”).
• What customers are eligible for the Scheme? Customers that are residents of Ireland over the age of 18 purchasing an ID. Vehicle using cash or personal contract plan (PCP) finance from Volkswagen Financial Services Ireland Limited (excluding contract hire) are eligible for the Scheme. Customers trading in a BEV (Battery Electric Vehicle) are not eligible for the Scheme. Motability customers and fleet customers are not eligible for the Scheme. The ID Vehicle cannot be used by a customer as a taxi or hackney and/or limousine or for any similar business trade or profession or for any public service under this Scheme (see section 1 for eligibility criteria).
• When to tell us and return the vehicle. If you qualify for the Scheme (see section 1), you can, subject to these terms and conditions, return your ID. Vehicle by notifying the Retailer of your decision any time between 80 – 100 days after the date your ID. Vehicle was registered, provided that the ID Vehicle is registered by 31 May 2026 (section 3). Returns outside this period aren’t allowed under the Scheme, though you may have other legal rights in some cases (see section 9).
• When might the Retailer reject a returned ID. Vehicle? In addition to the Retailer’s rights and obligations under the Purchase Contract, the Retailer may reject the return of the Qualifying Vehicle if any accessories fitted to the ID. Vehicle were not installed by the Retailer or removal has caused damage, if accessories are not Volkswagen brand accessories and where the odometer reading on the vehicle exceeds 5,000km or if the ID Vehicle has incurred unreasonable damage, wear and tear (see sections 3.4 and 6.3).
• What we will refund. We will refund the amounts set out below minus: (i) any costs for damage not covered by warranty; (ii) repair costs to modifications; (iii) a 5% charge to reflect depreciation in the value of the ID Vehicle; (iv) for Finance Customers (as defined in section 1), any applicable deductions set out in the relevant finance agreement with Volkswagen Financial Services Limited, such as excess mileage charges); and (v) for Customers who availed of the Volkswagen Free EV Charger Offer, a charge of €600, the remaining balance of the RRP not covered by the promotion (see section 4.2 for further information on deductions).

1. Amount paid. If you return your ID. Vehicle under the Scheme, you will receive a refund of the total amount you have paid up to the date of the return of the ID. Vehicle (subject to the relevant deductions described above and set out at section 4.2 below),
2. Part exchange value. Part-exchanged vehicles are sold to the Retailer by you and will not be returned. If you used the value of the part-exchanged vehicle as a deposit towards the payment of your ID. Vehicle and you then choose to return the ID. Vehicle under the Scheme, the Retailer will provide a refund equal to the agreed part-exchange valuation.

• What we cannot refund and are not responsible for. without prejudice to your statutory rights, accessories installed by the Retailer on your ID. Vehicle are non-refundable. You may keep them if removed without causing damage; otherwise, they must remain on your ID. Vehicle. We are not responsible for refunding any SEAI grant or Vehicle Registration Tax (VRT) relief in the event it may be sought by you. You are responsible for cancelling or getting refunds for any insurance or extra plans, like service, warranty, or breakdown coverage. (see section 7).
• Your wider cancellation rights. Separate from this Scheme, you may also have additional legal cancellation rights and remedies (see section 9).

1. Scheme and eligibility

1.1 The Scheme is available to:

1.1.1 Cash and Finance Customers that have purchased the ID Vehicle for retail purposes. Motability, fleet and contract hire customers are excluded from this Scheme. The vehicle cannot be used by a customer as a taxi or hackney and/or limousine or for any similar business trade or profession or for any public service;

1.1.2 customers that are residents of Ireland and aged 18 years old or above;

1.1.3 both Cash and Finance Customers. By that we mean:

(a) “Cash Customers”: those Customers who have paid for their ID. Vehicle by bank transfer or card payment, for example and are the legal owner of the ID. Vehicle; or

(b) “Finance Customers”: those Customers who have used a Volkswagen Financial Services Ireland Limited (VWFSIL) Personal Contract Plan (PCP) finance product to support the purchase of the ID. Vehicle. Only finance customers who avail of a PCP Product with VWFSIL qualify for this Scheme. Throughout these Terms, the agreement between VWFSIL and the Customer for financing the ID. Vehicle is referred to as the “Finance Agreement.” For the avoidance of any doubt, this does not include customers using a contract hire product or third party finance.

1.1.4  Customers trading in a Battery Electric Vehicle (BEV) are not eligible for the Scheme.

Eligible customers are collectively referred to throughout these Terms as “Customers”. Where specific terms and conditions apply to either a Cash Customer or a Finance Customer, this is made clear in the relevant headings in these Terms.

1.2 The Scheme is only available on ID. Vehicles that meet the following conditions:

1.2.1 The ID. Vehicle must be either from stock or a new factory order (i.e. vehicles manufactured to order) and must qualify for the Zero Emission Vehicle Ireland (“ZEVI”) grant administered by the Sustainable Energy Authority of Ireland (the “SEAI”). Applicable customers must have the ZEVI SEAI new vehicle grant applied toward the purchase of the ID Vehicle. The Scheme does not apply to used vehicles, ex demonstration vehicles, Motability vehicles or ID. Vehicles financed through a contract hire agreement. The vehicle cannot be used by a customer as a taxi or hackney and/or limousine or for any similar business trade or profession or for any public service.

1.2.2 The ID. Vehicle must be ordered after 14 February 2026 and registered by the 31 May 2026.

1.2.3  If any accessories are added, they must be approved Volkswagen brand accessories and must be removable without causing any lasting damage to the vehicle (as explained further in section 6).

ID. Vehicles that meet the conditions of this Scheme are referred to as a “Qualifying Vehicle” throughout these Terms.

1.3 Customers who order and take delivery of a Qualifying Vehicle under the Scheme may terminate their Purchase Contract with the Retailer but only after retaining the Qualifying Vehicle for a minimum period of 80 days, and no more than 100 days. This means Customers must keep the Qualifying Vehicle for at least 80 days. The 80 days start from the day the vehicle is registered Customer (or someone they nominate) collects (or receives) the Qualifying Vehicle and signs the handover documentation (this is called the “Handover Date”). We refer to this three-month window as the “Usage Period”.

1.4 A Customer will only be eligible to participate in this Scheme once. This means that the Customer can only return one Qualifying Vehicle during the Promotional Period.

1.5 If the Customer returns a Qualifying Vehicle under the Scheme and decides to purchase a different vehicle, the payment for the new vehicle will need to be handled separately from the original purchase of the Qualifying Vehicle. The Customer won’t be able to use the returned Qualifying Vehicle as part exchange for the new one.

2. Credit Checks

2.1 If the Customer is a Finance Customer, returning a Qualifying Vehicle under the Scheme, the Customer’s Finance Agreement with VWFSIL will be settled early. This might be noted on the Finance Customer’s credit file. If the Finance Customer applies for finance on another vehicle, credit checks may be carried out, which could affect the Finance Customer’s credit score. Always check with the finance provider to understand what checks they’ll do.

3. Notification and returning the Qualifying Vehicle

3.1 Customers who wish to participate in the Scheme must at any point between 80-100 days from the Qualifying Vehicle’s  first registration date notify the Retailer of their intention to cancel their Purchase Contract and return the Qualifying Vehicle under the Scheme (we refer to this as the “Scheme Notification”).

3.2 Once the Retailer confirms the Customer Scheme Notification meets the requirements of the Scheme (“Scheme Approval”), the Customer will need to return the Qualifying Vehicle to the Retailer within 14 days from Scheme Approval. Please bring all relevant documents, both keys, charging cable, parcel shelf, floor mats, and any other removable items originally supplied with the Qualifying Vehicle. The Customer should not return the Qualifying Vehicle until they have received Scheme Approval.

3.3 Once the Qualifying Vehicle is returned to the Retailer, the Retailer will inspect it and document any damage, wear and tear and the mileage in order to determine any applicable deductions (as explained further at section 4.2).

3.4 Without prejudice to the statutory rights of the Customer, a Customer will not be entitled to return a Qualifying Vehicle to the Retailer if on the date of the return of the Qualifying Vehicle (i) the odometer in the Qualifying Vehicle has a reading of more than 5,000 kilometres (ii) the ID Vehicle has incurred unreasonable damage, wear and tear.

4. Refund and payment

4.1 Upon cancellation of the Customer Purchase Contract the Retailer will:

4.1.1 for Cash Customers, refund the amount paid by the Cash Customer under the Purchase Contract minus any deductions listed at section 4.2 below. Please note that if a deposit contribution was provided to the Customer by us, the Retailer or any other third party, the Customer will not be entitled to receive a refund of this part as it was not an amount paid by them; or

4.1.2 for Finance Customers, contact VWFSIL to settle the balance outstanding under the Customer’s Finance Agreement and for VWFS Customers only, refund all payments the Customer has made for the Qualifying Vehicle (for the avoidance of doubt-excluding where those payments have been made to a third party finance provider), after making the deductions listed at section 4.2 below. Please note that if a deposit contribution was provided to the Customer by us, the Retailer or any other third party, the Customer will not be entitled to receive a refund of this part as it was not an amount paid by them.

4.2 The Retailer may make the following deductions to the Customer refund amount:

(a) the cost of repairs for any damage to the Qualifying Vehicle (assessed using the Vehicle Leasing Association of Ireland Fair Wear & Tear Guide) including, but not limited to, damage to the wheels and interior where such damage is not covered by the Qualifying Vehicle’s warranty (available here) (“Warranty”);

(b) the actual costs of reversing any after-market modifications or customisations to the Qualifying Vehicle, outside of the factory build, that the Customer has had carried out;

(c) a charge in respect of the depreciation of the Qualifying Vehicle as a result of the Customer’s use of the Qualifying Vehicle during the Usage Period calculated at 5% 5% of the Recommended On the Road Price of the vehicle under the purchase contract for the Qualifying Vehicle; 

(d) for Finance Customers only, any deductions under the Finance Agreement, such as excess mileage charges, calculated in accordance with the terms of that Finance Agreement; and

(e) for Customers who availed of an Ohme EV charger under the VWPC Free EV Charger Offer , €600 will be deducted from the refund amount

(we refer to the deductions described at section 4.2 a-e above as (“Deductions”)).

4.2.2 The amount the Customer paid for the Qualifying Vehicle under the Purchase Contract, minus any Deductions, will be refunded within 14 days of the Customer returning the Qualifying Vehicle to the Retailer, in accordance with section 3.2. Unless we agree with the Customer otherwise, the refund will be made using the same method used by the Customer for payment.

5. Part exchange

5.1 Where the Customer has provided a part-exchange vehicle, the Customer acknowledges and agrees that the Retailer shall not be obliged to return that part-exchange vehicle. Subject to making the Deductions, the Retailer will refund to the Customer an amount equal to the valuation of the part-exchange vehicle set out in the Purchase Contract for the Qualifying Vehicle.

6. Approved accessories and ancillary contracts

6.1 During the Usage Period, we may make accessories available to the Customer which are installed on the Qualifying Vehicle by the Retailer. We refer to these as “Approved Accessories”.

6.2 The Retailer may reject the return of the Qualifying Vehicle by the Customer under the Scheme where it considers that any accessories fitted to the Qualifying Vehicle are not Approved Accessories or have caused damage on removal.

6.3 We do not offer refunds for Approved Accessories under this Scheme. You may keep them if removed, but removal must not cause damage to the Qualifying Vehicle. Approved Accessories that cannot be removed without damage should remain on the Qualifying Vehicle.

6.4 The Customer is responsible for ensuring that any registration plates supplied by the Retailer remain on the Qualifying Vehicle. Any qualifying vehicles which have alternative registration plates fitted will be disqualified from the Scheme.

7. EV Charger

7.1 If the Customer  has availed of the VWPC Free EV Charger Offer and cancels the order for a Qualifying Vehicle before the installation of a Charger, the Customer will no longer be entitled to a Charger offered under the VWPC Free EV Charger Offer.

7.2 The Retailer will deduct from any refund made under section 4, a charge of €600.

8. What we will not refund

8.1 We cannot offer refunds for Approved Accessories, as mentioned at section 6.3 above.

8.2 It is the Customer’s responsibility to cancel any insurance or related plans for the Qualifying Vehicle, such as service plans, warranty extensions, or breakdown cover. We will not support with these cancellations, or any fees or refunds related to them. 

9. Other cancellation rights

Nothing in these Terms will affect the Customer’s legal rights (set out below). These rights are independent of the Scheme. Any questions regarding these wider cancellation rights should be directed to the Retailer or the Customer’s Finance Provider. Advice about the Customer’s legal rights is also available from the website and/or offices of Citizens Information and/or the Competition and Consumer Protection Commission.

10. For Cash and Finance Customers

10.1 Under the Consumer Rights Act 2022 (as amended) the Customer may be entitled to a repair, replacement, or refund if the ID. Vehicle is faulty.

For Cash Customers

10.2 If the Customer is a Cash Customer and the Customer bought the ID. Vehicle at a distance (for example, online, by phone, by email, or away from the Retailer’s premises), the Customer may have a legal right under the Consumer Rights Act 2022 (as amended) to cancel the Purchase Contract within 14 days. This cancellation period starts from the day after the Customer collects or takes delivery of the ID. Vehicle. If the Customer changes their mind during this time, they can get a refund (subject to certain conditions). For full details, please contact the Retailer or refer to the Purchase Contract.

For Finance Customers

10.3 Only finance customers who avail of a Personal Contract Plan (PCP) product with VWFSIL qualify for this scheme. If the Customer is a Finance Customer, the Customer may have separate cancellation rights or withdrawal rights under the Finance Agreement. VWFSIL will provide details of the rights that apply.

10.4 If the Customer is a Finance Customer and the Customer chooses to exercise their right of withdrawal under the Finance Agreement, the Customer will still be eligible to participate in the Scheme and the refund received will be calculated in accordance with the relevant sections of section 4.2.

11. Our liability to the Customer

11.1 We will not be liable for any loss or damage of any nature, howsoever caused, sustained in any way by any participant in this Scheme unless the loss is:

11.1.1 Unexpected. If we fail to comply with the Terms, we are responsible for loss or damage the Customer suffers that is a foreseeable result of our breaking this contract, or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen, for example, if the Customer discussed it with the Retailer during the order process.

11.1.2 Caused by a delaying event outside our control. If we are prevented or delayed from complying with our obligations under these Terms by anything the Customer (or anyone acting on the Customer’s behalf) does or fails to do, or as a result of events or circumstances beyond our reasonable control, our inability or delay in performing our obligations will not be deemed to be in breach of these Terms provided we notify the Customer of any significant delays.

11.1.3 Avoidable. Something the Customer could have avoided by taking reasonable action.

11.1.4 A business loss. We will have no liability to the Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity sustained in any way by any participant in this Scheme.

11.2 However, nothing in these Terms shall have the effect of excluding or restricting liability for personal injury or death caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation and for breach of the Customer’s legal rights in relation to the Scheme.

12. General

12.1 We may transfer our rights and obligations under the Terms to another organisation.

12.2 Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

12.3 If the Customer breaches these Terms and we choose to ignore the breach, or if we delay in taking steps against the Customer, we will still be entitled to use its rights and remedies at a later date or in any other situation where the Customer breach the Terms again.

12.4 These Terms are governed by the laws of  Ireland, and legal proceedings can be brought in the Irish courts. Nothing in this section shall deprive the Customer of the right to bring or defend proceedings in their home state nor of the protection afforded to the Customer by the mandatory rules of law of the country in which the Customer lives.

13. How we handle Customer personal data

13.1 Please refer to our Privacy Notice (accessible here) for information about how we will use personal information in connection with the Scheme and how it will be shared.

14. Fair Use of the Scheme by a Retailer’s Connected Persons

14.1 In this section 14, “Connected Persons” means any of the Retailer’s, Volkswagen Group Ireland Limited’s or Volkswagen Financial Services Ireland Limited’s directors, officers, employees, workers, contractors, agents, representatives, consultants, close family members of the Retailer, of Volkswagen Group Ireland Limited’s or Volkswagen Financial Services Ireland Limited’s, or any other person acting for or on behalf of the Retailer.

14.2 Where a Connected Person avails of the Scheme, the Retailer and the Connected Person shall ensure that the Scheme is used fairly and as intended by these Terms. The Retailer and its Connected Persons will not, and will not attempt to:

14.2.1 submit or facilitate the return of any ID. Vehicle that is ineligible under the Scheme’s Terms;

14.2.2 circumvent or attempt to circumvent these Terms, limits, controls, eligibility criteria (as set out herein, including at section 1 above), or verification steps (including by using Connected Persons, nominees, intermediaries, multiple sites, or trading names); or

14.2.3 engage in any activity that VWPC reasonably determines is intended to obtain the benefits of the Scheme improperly or is otherwise inconsistent with the purpose of the Scheme.

14.3 VWPC may request information it deems to reasonably necessary in order to verify compliance with this Section 14 (including ID. Vehicle and title documents and confirmations regarding Connected Persons), without prejudice to any other rights or remedies available to VWPC.