Question 1

Is there anything about the charging cable that requires special attention?

Accepted Answer

Careful handling of the charging cable: Do not fold it or bend it over sharp edges
Do not submerge it in liquid
Do not expose it to strong sunlight (exterior temperatures no higher than 50 °C)
Do not drop
Do not get the charging cable dirty
Never use damaged charging plugs and charging cables – check charging plugs and cables for damages or dirt before every use

Question 2

Does quick DC charging (at CCS charging stations) affect the battery?

Accepted Answer

We recommend primarily charging your electric car with an alternating current (wallbox or charging cable, or at public AC charging stations). Frequent DC charging (quick charging) can lead to a permanent reduction in the storage capacity of the high voltage battery.

Question 3

What do I do once charging is complete?

Accepted Answer

When removing the charging cable from the vehicle and the power supply, please only pull on the plugs and not on the cable. Once you have removed the plug, simply replace the protective cap of the charging cable.

Question 4

What do I do with the wallbox charging plug when charging is complete?

Accepted Answer

Once charging is complete, the charging plug should be disconnected from the vehicle.

Question 5

Do I have to disconnect my vehicle from the mains as soon as the battery is fully charged?

Accepted Answer

No, the vehicle recognises the charging status of the battery by itself. The energy supply is automatically regulated by the car and stopped as soon as the battery is fully charged.

Question 6

Which cable do I get when I purchase the vehicle/the vehicle is delivered? &nbsp;

Accepted Answer

The e-Golf and Golf GTE are delivered with a Mode 2 charging cable for charging at home via a domestic socket. The electric cars of the ID. Family, e.g. the ID.5, include the Mode 3 charging cable as standard.

Question 7

Can I purchase a charging cable from Volkswagen?

Accepted Answer

Yes, the Mode 2 charging cable for charging at home via a domestic socket and Mode 3 charging cable are available for purchase from Volkswagen Accessories – either as replacement cables or for retrofitting purposes. Contact your Volkswagen dealer for more information.

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Question 8

Do I need to modify my power connections at home for the ID. Charger?

Accepted Answer

Safety is always the top priority at Volkswagen. That’s why we recommend having your installation checked by a certified electrician before charging at home with your ID. Charger for the first time. Not all homes and electrical connections are suitable for continuous vehicle charging. We also provide information on offers from system partners, for instance local wallbox installation at home (incl. “Home Check”).

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Charging solutions

Whether it’s a Passat GTE, e-Golf or an ID. model: With our charging solutions, you can charge your hybrid or electric vehicle at home and on the road.

ID. Charger