Two Volkswagen on the road in a snowy landscape

Customer information

Here you'll find information on legal topics and current customer information, such as software updates.

ID. software updates

A VW service employee hands over the key of the VW ID.3 to his customer

Here you can find out everything you need to know about software updates for the Volkswagen ID. Family and how to perform them. Benefit from new and improved functions and keep your vehicle up to date.

Go to ID. software updates

Information on the diesel issue

Find information on the diesel issue and check whether your Volkswagen is affected with the VIN Check. Simply enter your vehicle identification number (VIN) and find the right contact person.

Go to Information on EA189 diesel engines

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Important information in case of an emergency

In the event of an accident, a rapid and, above all, precise response is what’s needed. That’s why we provide first responders with so-called rescue datasheets. They give a summary of all important information, such as the position of various safety-relevant components, and can be easily downloaded from the model overview.

Go to Rescue data sheets