Accidents or breakdowns can happen: The Mobility Guarantee can help you stay mobile.

Volkswagen Roadside Assistance

There for you

Woman with safety vest and Volkswagen Roadside Assistance employee next to two VW ID. cars

If you need assistance because of a breakdown or an accident or you’re having problems when charging your electric car, you can call the Volkswagen Roadside Assistance. Support is provided in the form of the Service Mobile Assistance, a replacement car and more – at no additional cost within the scope of the Mobility Guarantees.

Volkswagen Roadside Assistance numbers

Woman in safety vest in front of VW Touareg with open bonnet calls Volkswagen Roadside Assistance
Telephone

Contact us – we’re here for you round the clock.

Freephone: 1800 202 104
Abroad: +353 1 617 9683

Volkswagen ID. Assistance:
Freephone: 1800 88 22 11

Volkswagen ID. Assistance International:
Abroad: 00 353 1 6235173

Accident-related services

In the event of an accident, the Volkswagen Emergency Service and Accident Specialists are happy to help. With the Mobility Guarantee, cars with a service history and new cars are covered for numerous services at no extra cost.

Mobility Guarantee

Assistance round the clock

Whether you drive a fully electric ID., a hybrid, petrol or diesel vehicle – the Mobility Guarantee is there for you round the clock. And even if, despite taking cautions, a breakdown or accident does happen, it will help you to stay mobile. Get more detailed information on the services included in the Mobility Guarantees for new and used vehicles.

European accident report

Not only useful abroad: The European accident report can also help record damages that occur inland quickly and clearly. Important: Filling it out is not an admission of fault!

FAQ on car breakdowns and accidents

Important information for emergencies

If an accident happens, quick and precise action is required. That’s why we provide emergency forces with so-called rescue data sheets. They summarise important information, e.g. the position of various safety-relevant components, and can be conveniently downloaded from the model overview. We also recommend our guide for rescue workers specially for training rescue forces.

VW emergency vehicle in front of a forest, sun shining through the trees

Next steps

Inspection, intervals, maintenance and services

Next steps